Teller (Full-Time) - Ainsworth

Union Bank & Trust Career•Ainsworth, NE

5d•Onsite

About The Position

The Teller serves as a primary point of contact for customers and non-customers, providing outstanding customer service throughout each interaction. The role involves processing daily customer transactions, providing information, resolving issues, and strengthening customer relationships by suggesting other bank products and services. The teller accepts and accurately processes financial transactions, maintains and balances a cash drawer, answers customer questions, and refers customers to other departments. The role requires learning and maintaining knowledge of products, fees, policies, and current offerings, as well as complying with applicable bank regulations, laws, policies, processes, and controls. Regular and reliable attendance is an essential function, and other job-related duties may be assigned. This is a full-time, 40-hour position at the Ainsworth location, scheduled Monday through Friday from 8:15 AM to 4:45 PM. Employees are generally expected to remain in their current role and branch for at least six months before applying for another position; exceptions may be discussed with a Customer Service Officer.

Requirements

High school diploma.
Accuracy and attention to detail.
Effective communication skills and ability to promote the bank’s customer service philosophy.
Basic math skills.
Proficient computer skills.
Ability to work independently and exercise good judgment.

Nice To Haves

Bilingual in Spanish.
Cash handling experience.
Previous sales and customer service experience.

Responsibilities

Accept and accurately process financial transactions.
Maintain responsibility for a cash drawer and follow proper balancing procedures.
Recognize deviations from accepted practice while completing semi-routine assignments.
Provide excellent customer service by answering customer questions and addressing concerns.
Cross-sell bank services and refer customers to other departments to help achieve management-set goals.
Learn and maintain knowledge of products, fees, policies, and current offerings to make product suggestions.
Comply with bank regulations, policies, laws, processes, and controls applicable to the role.
Complete compliance training and report compliance issues or violations in accordance with bank policies.
Maintain regular and reliable attendance.
Perform other job-related duties as assigned.