Teller Part Time Ave and Baseline

Wells Fargo & Company•Phoenix, AZ

3d•Onsite

About The Position

Wells Fargo is seeking a part-time Teller to join its National Branch Network at 2010 W Baseline Rd, Phoenix, Arizona. This front-line, customer-focused role supports customers’ everyday banking needs through in-branch interactions. The Teller processes transactions accurately and provides a welcoming, reliable experience while serving as a primary point of contact for customers. The role builds foundational banking skills by helping employees understand customer needs and introduce relevant products, services, and digital tools. Tellers identify opportunities to support customers and connect them with bankers for more detailed product conversations. They work with branch teammates to support daily operations and deliver a consistent, high-quality customer experience. Wells Fargo describes the role as an entry point to retail banking and potential long-term career growth, supported by training, coaching, and a team-based culture.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, or education.
Ability to work a schedule that includes Saturdays.

Nice To Haves

Experience in customer-facing roles, strong attention to detail, and ability to process transactions accurately across multiple systems in fast-paced environments.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and clearly explain solutions.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to build accuracy, confidence, and consistency in customer transactions.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns.
Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools.
Strong collaboration and relationship-building skills, with the ability to work effectively with branch teammates.
Organization and adaptability, including the ability to prioritize in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process transactions and engage customers to provide a positive, reliable branch experience.
Process routine service transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or appropriate team members.
Build customer relationships, listen to understand everyday financial needs, and connect customers to relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, exercise sound judgment, and manage risk in line with policies and controls.
Use communication and active listening to clarify customer needs and provide clear solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues for timely resolution.
Follow applicable risk, compliance, and company policies and procedures, and escalate and remediate issues as required.