Full Time Teller - Roosevelt

FourLeaf Career•Roosevelt, NY

11d

About The Position

The Teller contributes to branch success by delivering exceptional member experiences, processing financial transactions accurately and efficiently, and fostering lasting member relationships. The role includes sharing product knowledge, identifying member needs, recommending relevant FourLeaf products and services, and referring members to platform staff or business partners when they need additional support. Availability Monday through Saturday is required. The Teller processes transactions such as deposits, withdrawals, payments, bank checks, money orders, gift cards, Speed Deposit, and Night Drop transactions when applicable. The role also supports branch operations, compliance, risk management, and individual, branch, Retail Banking, and organizational performance goals.

Requirements

High school diploma or GED.
1–4 years of customer service and cash-handling experience.
PC, Windows, and internet proficiency.
Detail-oriented, with strong organizational skills, superior member service, excellent communication, and time-management skills.
Availability Monday through Saturday.

Responsibilities

Process financial transactions accurately and efficiently using FourLeaf systems and established policies and procedures.
Make decisions in accordance with policies, procedures, and banking regulations, including determining check holds under funds availability policies.
Identify risk indicators and refer escalations to supervisors when needed.
Manage teller-line and drive-up traffic to limit waiting times.
Welcome members, cultivate relationships, identify needs, recommend products and services, and refer members to platform staff or business partners.
Check in with members waiting for platform services and handle requests that can be completed at the teller line, such as printing debit cards and submitting fraud claims or disputes.
Participate in branch opening and closing procedures, daily reports, audit tasks, and dual-control processes.
Maintain controls, reconciliations, and reports, including verifying currency and balancing individual cash boxes and cash recyclers (TCRs); handle daily reports, CTRs, and SARs.
Stay current with and follow policies, procedures, and banking regulations, including Bank Secrecy Act, Anti-Money Laundering, and Office of Foreign Assets Control requirements.
Identify and address existing and emerging risks and fraud trends to minimize exposure to members and FourLeaf.
Contribute to individual, branch, Retail Banking, and organizational goals by meeting or exceeding assigned performance goals and metrics.