Teller Part Time Decatur

Wells Fargo Bank•Decatur, TX

12d•Onsite

About The Position

Wells Fargo is seeking a part-time Teller to join its National Branch Network at the Decatur, Texas branch. In this customer-focused, front-line role, the Teller supports customers’ everyday banking needs through in-branch interactions, accurately processes transactions, and provides a welcoming and reliable experience. The Teller is a primary point of contact who represents the branch through strong service, attention to detail, and genuine care. The role involves learning about customers’ needs and introducing helpful products, services, and digital banking tools. Tellers identify opportunities to support customers and refer them to a banker for detailed product conversations. They work closely with branch teammates to support daily operations and provide a consistent, high-quality customer experience. The position offers exposure to retail banking and opportunities for career growth supported by Wells Fargo training, coaching, and a team-based culture. The schedule will include Saturdays. This position is not eligible for visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Ability to work a schedule that includes Saturdays.

Nice To Haves

Experience in customer-facing roles, with strong attention to detail and the ability to process transactions accurately across multiple systems in fast-paced environments.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and explain solutions clearly.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Proven cash-handling experience.
Ability to build accuracy, confidence, and consistency in customer transactions quickly.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns.
Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools.
Strong collaboration and relationship-building skills.
Organization and adaptability, including the ability to prioritize in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process routine transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
Build relationships and actively listen to understand customers’ everyday financial needs.
Connect customers to relevant information, services, digital tools, or bankers.
Recognize potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately while managing risk in accordance with policies and controls.
Communicate clearly, clarify customer needs, and provide simple solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues for timely resolution.
Follow applicable risk programs, policies, procedures, and compliance obligations; identify and escalate issues and make sound risk decisions.