Teller Support Specialist

City Bank•Lubbock, TX

6d•Onsite

About The Position

The Teller Support Specialist assists branches in Lubbock and the surrounding area by performing teller and new-account services and helping resolve customer service issues. The role provides professional, timely, and efficient service in accordance with bank policies and procedures. The specialist travels between branches as scheduled or requested, adapts to each branch’s needs, and remains prepared for schedule changes. The position also requires broad knowledge of bank operations, products, and services, and may include opening and closing duties when assigned. The specialist processes customer transactions, maintains teller cash and supplies, balances the teller window under dual control, and follows security and written procedures. The role handles customer inquiries and account servicing, supports ATM and night-depository activities, and completes required transaction records and daily work. Additional duties include attending required training and meetings and complying with applicable bank procedures.

Requirements

Attention to detail.
Excellent communication skills.
Ability to interact with and adapt to different branches and their specific needs or requests.
Broad knowledge of different areas of the bank and knowledge of City Bank products and services.
Ability to follow written procedures, bank policies, and security practices.
Professional, timely, and efficient customer service.

Responsibilities

Represent the bank courteously and professionally, greeting customers and answering phones in a friendly manner.
Provide prompt, efficient, and accurate transaction service while adapting to the needs of different branches.
Travel between branches as scheduled or requested, monitor the TSS Calendar, and remain prepared for schedule changes.
Prepare teller windows with adequate supplies and be ready to serve customers by scheduled opening times.
Maintain security awareness, safeguard teller cash, lock teller drawers and computers, and keep appropriate cash levels.
Accept cash and checks for deposits; verify amounts, endorsements, negotiability, signatures, and account balances according to procedure.
Process credit card and loan payments, including applicable late charges and account messages.
Cash City Bank checks for non-bank customers after verifying identification and obtaining required approval.
Assist with night-depository bags and envelopes, dropped bags, and bank-by-mail deposits.
Issue cashier’s checks against collected balances and prepare authorized cash advances; balance and transmit advances daily.
Maintain MC/EMV supplies and redeem E/EE/I savings bonds.
Accept stop-payment requests and exchange foreign currency according to written procedures.
Send checks and drafts to the collections department.
Complete required monetary instrument and currency transaction information through the Teller system for applicable cash transactions.
Prepare wire transfer requests according to written procedures.
Balance the teller window daily under dual control and remain within the designated drawer limit.
Perform opening and closing responsibilities when assigned.
Set up preauthorized transactions and direct deposits, and process address changes.
Respond to account inquiries, provide statement copies, and perform customer account servicing such as ordering checks, changing signature cards, and closing accounts when necessary.
Verify incoming cash shipments under dual control when requested or needed.
Maintain the ATM daily, including handling deposits, balancing, and replenishing cash and supplies as needed.
Encode and provide daily work for proof and meet courier deadlines.
Actively cross-sell bank products and services and recommend relevant offerings based on knowledge of City Bank products and services.
Attend additional training and meetings as required and complete required training courses on time.
Avoid distractions and unprofessional conduct that interfere with customer service.