Teller Supervisor

Great Southern Bank•Sioux City, IA

3d•Onsite

About The Position

Great Southern Bank is committed to fostering an environment where everyone can contribute and succeed at every level. By embracing diversity, we celebrate and value differences in age, outlook, cultural background, lifestyle and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Ranked top ten in Forbes Best Bank four years in a row. Come join our team of customer service experts today!

Requirements

High school diploma or GED
At least 3 years of related experience and/or training
Regular use of desktop/laptop computer, basic operating systems, and specialized software systems.
Basic experience with alphanumeric data entry, PowerPoint, Excel, and word processing
Ability to add, subtract, multiply and divide

Nice To Haves

Prior banking experience is preferred

Responsibilities

Accountable for representing the bank in a courteous and professional manner; knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis. Exceeds Secret Shop score expectations and responsible for coaching Tellers to meet or exceed customer service expectations.
Has an excellent working knowledge of and consistently refers customers to appropriate Great Southern products. Consistently exceeds referral expectations and coaches and mentors Tellers on referral behaviors. Consistently and accurately uses CRM program and monitors use by Tellers.
Responsible for balancing each day’s transactions and verifying totals. Responsible for locating cash differences of self and Tellers and ensuring that they are properly documented and reviewed. Meets or exceeds balancing expectations. Responsible for vault transactions and operate as the designated “Vault Teller”.
Processes all transactions efficiently and accurately. Meets or exceeds POD error expectations. Assists tellers with difficult and complex transactions and customer issues/complaints.
Ensures full compliance with and implementation of all bank policies and procedures. Is familiar with and has working knowledge of the appropriate banking regulations. Maintains confidentiality of customer account information, security alarm codes and general codes used within the facility. Ensures effective implementation of bank security policies and procedures, and attends annual BSA and Security training.
Performs scheduling based on ideal staffing. Performs record keeping functions performing vault teller functions and Personal Banker functions. Provides documentation to support Management in completion of performance evaluations.
Maintains regular and reliable attendance, punctuality and personal appearance. Reads, writes, and communicates in a clear and efficient manner via various types of correspondence, such as, in person, phone, email, letters, etc. Adheres to all company policies and procedures, as well as all applicable banking rules, regulations, and laws (including BSA/AML).
Performs any other related duties as required or assigned.