Teller Supervisor

bankESB•Athol, MA

1d•Onsite

About The Position

The Teller Supervisor is responsible for performing any functions necessary within the scope of authority and expertise to provide the highest levels of customer service and responsiveness. This role involves leadership and people management, supervising branch operations, coaching the teller line, and ensuring compliance with laws and policies. The position also includes platform/desk accountabilities such as opening accounts, assisting customers, processing requests, and maintaining knowledge of the bank's products and services. The role requires flexibility in scheduling, including availability to work Saturdays and extended hours, and may require travel.

Requirements

Maintains an understanding of the HFG mission statement and core values
Performs other similar duties as assigned or requested by the Branch Manager
Flexibility in scheduling is a must. Must be available to work Saturdays and extended hours.
Travel may be required
Ability to stand for long periods of time
Ability to lift up to 50 lbs
Strong communication skills, both written and oral
Excellent customer service skills
Ability to use computer systems and office equipment
Adheres to the Bank’s dress code policy as found in the HFG employee handbook
High School Diploma or equivalent required
Prior supervisory experience is required
Cash handling experience required
Computer skills required
Ability to work in a fast paced environment

Nice To Haves

2 or more year’s teller experience preferred
High degree of quality customer service, leadership, interpersonal, and communication skills
Knowledge of Microsoft products a plus
Fluency in a second language is a plus

Responsibilities

Effectively manage office in absence of Branch Manager and Assistant Branch Manager
Monitor teller differences and assists Branch Manager in instituting corrective action.
Supervise branch operations including working cash for branch, ATM balancing, proper cash limits, supplies, logs, and reports.
Support the Branch Manager’s efforts to achieve SRB goals individually and as a team.
Coach the teller line on Sincere standards, Pride standards and Partner referrals.
Assist with annual performance evaluations.
Maintain a comprehensive understanding of the Bank’s mission statement and core values across your team.
Support Bank initiatives both internally and externally to promote a positive Bank image and assist with the growth of the Bank.
Maintain a professional image and ensure standards are met for professional presentation by the teller staff.
Ensure compliance with the Federal and State laws as well as the Bank’s policies and procedures.
Assist with the completion of required periodic audits, month end reports, and inventories in a timely manner.
Ensure completion of all required training by entire teller staff.
Assist in managing branch risk (i.e. Fraud, check initials, and check holds).
May open accounts and assist customers with their existing relationships.
Performs account maintenance and processes requests.
Demonstrates and maintains knowledge of Bank’s products and services and uses this knowledge to offer solutions based on the customer’s needs.
Maintains relationships and may initiate new ones.
Responds to customer inquiries and complaints in a timely and diplomatic manner (usually within 24 hours).
Remains current on market conditions regarding products, product updates, and new technologies through available resources.
May provide notary services for our customers.