Teller Supervisor

RCB Bank•Claremore, OK

1d•Onsite

About The Position

RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity and honor, RCB Bank is an equal opportunity employer, striving to hire diverse employees who meet high standards of character, education and occupational qualifications. RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness! At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home. RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel.

Requirements

Thorough knowledge of teller services and customer service/relations.
Knowledge and understanding of fraud indicators, counterfeit detection, and appropriate escalation protocols.
Strong communication, problem-solving, and customer service skills.
Ability to manage multiple tasks/projects and deadlines simultaneously.
Strong leadership skills and interpersonal skills.
Caring about your community and a desire to be involved.
Proven quality customer service experience
Current experience and proven success handling cash
Previous leadership experience, preferably in banking
High school diploma or GED
Successful completion of essentials and advanced teller training program after hire

Nice To Haves

Previous Teller Supervisor experience

Responsibilities

Supervise the Teller area as delegated by the Retail Coordinator.
Perform Teller duties when needed, including providing excellent customer service and promoting bank products/services while processing transactions and paying out funds in accordance with bank procedures, regulatory and legal compliance requirements.
Play a key role in fraud mitigation at the front line, demonstrating excellent fraud-prevention awareness and supporting all Teller staff navigating potential fraud situations.
Provide ongoing training and support for tellers, writing and conducting performance reviews and participating in new teller training and mentoring.
Prepare teller work schedules, review teller work, and assist Teller II with audits.
Handle more complex customer issues that may be referred to the Teller Supervisor from the Teller II or other tellers.
Address teller performance/teamwork issues and handle any disciplinary actions that may arise, communicating all issues to the Retail Coordinator or Regional Retail Coordinator.
Perform teller duties as required; professionally assist customer with questions, concerns, and account-related inquiries that may arise during the transaction process, referring customers to other departments as needed.