Teller Supervisor (Full Time) - SB Delaware

PROSPERITY BANK•Beaumont, TX

10d

About The Position

The Teller Supervisor implements established policies, procedures, and systems for Teller operations and customer service. The role coordinates and assigns Teller work, maintains smooth teller-line operations and adequate window coverage, and supports training. It oversees a full range of customer services, including phone and mail, and ensures customers are served promptly and professionally. The supervisor ensures accurate, secure, and efficient Teller operations; assists with workflow, complex transactions, customer issues, balancing discrepancies, and Teller transactions; and maintains inventories of negotiable items. The role also performs customer service duties, explains and cross-sells bank products and services, protects customer account privacy, and provides backup for New Accounts. The position supervises and develops Teller personnel through training, coaching, delegation, communication, and performance support. It coordinates with branch and area personnel and management, provides activity updates and reports, attends meetings as required, helps open and close operations, maintains work areas and equipment, and performs related duties as assigned.

Requirements

High school graduate or equivalent.
Minimum of 2.5 years of successful Teller experience.
Thorough knowledge of Teller operations and procedures.
Knowledge of DNA Standard/UX, general Bank operations, Bank philosophy, and basic accounting.
Knowledge of all aspects of the Teller line, general New Account procedures, and Online Banking.
Ability to help customers with Teller and Personal Banker duties.
Excellent communication and leadership skills.
Supervisory and training abilities.
Good judgment and ability to make sound decisions.
Professional appearance, dress, and attitude.
Solid math skills.
Ability to operate related computer software and business equipment, including 10-key, money counters, and telephone.
Ability to use Windows and Excel spreadsheet applications.
Ability to perform basic math, use decimals to compute ratios and percentages, and draw and interpret graphs.
Ability to reason through variable situations with limited standardization and interpret instructions.
Ability to communicate and write complex sentences using proper punctuation and appropriate vocabulary.
Physical capacity for sedentary work, sitting most of the time, and occasionally exerting up to 10 pounds of force.
Ability to hear ordinary conversations, convey detailed or important instructions accurately, and perform frequent repetitive wrist, hand, and finger movements and fine finger tasks.
Average visual acuity necessary to prepare or inspect documents or operate machinery.

Nice To Haves

Knowledge of all aspects of the Personal Banker position, with the intention of becoming a Personal Banker.
Knowledge of all aspects of the branch, with the intention of becoming a Banking Center Manager.
Same requirements as a Teller III.

Responsibilities

Ensure Teller functions are performed efficiently, accurately, professionally, and in accordance with policies, standards, and security procedures.
Coordinate Teller operations by assigning work and distributing workflow; maintain smooth teller-line flow and adequate window coverage.
Answer Tellers’ questions, resolve problems, assist with complex transactions and sensitive customer relations issues, and explain policies and procedures to customers.
Make judgments within authority limits regarding cashing or accepting checks and drafts.
Investigate Teller out-of-balance conditions, help identify balancing errors, institute corrective procedures, and ensure daily balancing and secure handling of funds.
Perform Teller paying and receiving functions, receive deposits and loan payments, and prepare receipts as required.
Maintain inventories of cashier’s checks, money orders, receipts, travelers’ checks, and other negotiable items for the Teller area.
Monitor New Accounts needs and provide backup as necessary.
Ensure customer service functions meet established policies and standards; resolve or appropriately refer customer requests, problems, and questions.
Present and explain bank services and products, help customers meet financial needs, answer inquiries, and report results to customers.
Receive and direct customers and telephone calls, respond to inquiries when possible, direct inquiries as needed, and record and relay messages.
Perform file maintenance and account changes as needed; keep customers informed about bank services, policies, account types, rates, payroll deduction options, and related services.
Maintain the Bank’s professional reputation and protect customer account privacy; actively cross-sell bank products and services.
Lead personnel through objective setting, delegation, communication, training, instruction, and support; assist new associates and provide sales training according to Prosperity’s sales philosophy.
Monitor Teller compliance with policies, procedures, and the sales culture; track associate progress, support performance appraisals, and suggest improvements.
Coordinate Teller duties with related branch and non-branch functions; keep management informed of activities and significant problems and suggest service improvements.
Complete required reports and related documents accurately and promptly, and attend meetings as required.
Maintain clean and well-kept work areas and equipment; perform opening and closing procedures, including vault, alarm, and door duties.
Replace Tellers as needed and perform related clerical functions and other assigned duties.
Assist with operational audits and complete Teller Performance Score Cards and Teller Assessments as applicable.
Assist the Banking Center Manager with ongoing development and coaching of the Teller Team; help other Tellers maintain proficiency in Teller operations and procedures.
Maintain retention records and logs to Bank standards and continue training to keep banking procedures and compliance knowledge current.