Teller Supervisor

Central National Bank • Waco, TX

3h

About The Position

We are seeking a dedicated and experienced Teller Supervisor to lead our front-line banking team. The ideal candidate will possess strong leadership skills, a thorough understanding of teller operations, and hands-on experience with ITM (Interactive Teller Machine) technology is preferred. Join our dynamic banking environment where your expertise will help ensure exceptional customer service and operational efficiency.

Requirements

• Proven experience as a Bank Teller Supervisor or similar leadership role within a banking environment
• Extensive knowledge of teller operations, banking regulations, and security procedures
• Hands-on experience with Interactive Teller Machines (ITMs) and related banking technology preferred
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to handle cash accurately and maintain confidentiality
• Problem-solving skills and the ability to adapt to new technology and processes

Nice To Haves

• Hands-on experience with ITM (Interactive Teller Machine) technology is preferred

Responsibilities

• Supervise and coordinate daily teller operations to ensure smooth and efficient service delivery
• Lead, train, and motivate tellers to meet performance standards and deliver excellent customer service
• Oversee ITM transactions, troubleshoot issues, and ensure proper usage and maintenance of ITM systems
• Monitor cash handling procedures and ensure compliance with banking policies and security protocols
• Resolve customer inquiries and complaints promptly, maintaining high levels of customer satisfaction
• Conduct regular audits and reconcile cash drawers to ensure accuracy and accountability
• Assist in implementing new banking products, services, and technology enhancements
• Support banking centers in achieving operational goals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed