Teller Supervisor

First Bank & Trust Co.•Norman, OK

7d•Onsite

About The Position

This position is responsible for managing and supervising the operations of all Norman Bank Tellers. The role involves supervising all Norman Tellers, including providing input in directing and scheduling work, completing evaluations, interviewing, hiring, counseling, coaching, disciplining, and addressing any other personnel issues. The position is also responsible for staff training and development, greeting customers, serving as Vault Teller, and providing input on policy and procedural changes. Additionally, the Teller Supervisor is expected to provide exceptional customer service, maintain an adequate supply of currency and coin, perform Teller cash drawer audits, ensure gift card information is sent to corporate monthly, complete various reports, balance and service the ATM, and process various financial transactions such as deposits, withdrawals, and loan payments. The role also includes assisting customers with account maintenance, wire transfers, and marketing bank products. Opening deposit accounts, renting and providing access to safe deposit boxes, assisting Loan Officers, and managing records retention are also key responsibilities. The position requires meeting attendance and punctuality standards, and effective cooperation with supervisors, co-workers, and customers, while following supervisor's directions. Additional duties and projects may be assigned by management.

Requirements

High School diploma or equivalent.
Minimum 2-3 years previous Teller experience or equivalent work related experience.
Proficient computer, 10 key, and typing skills.
Strong verbal and written communication skills.
Be able to work with a wide variety of individuals.
Strong interpersonal skills: able to work well with a wide range of people.
Strong coaching and conflict resolution skills.
Strong organizational and time management skills.
Demonstrate dependability through good attendance and adherence to timelines and schedules.
Strong follow through on projects and deliverables.
Strong analytical skills.
Strong problem-solving skills.
Demonstrate resourcefulness and ability to take initiative in development and completion of projects.
Strong sense of customer service.
Strong proficiency in pc applications.

Nice To Haves

Previous supervisory experience strongly preferred.

Responsibilities

Supervise all Norman Tellers to include providing input in directing and scheduling work, completing evaluations, interviewing, hiring, counseling, coaching, disciplining, and any other personnel issues.
Responsible for staff training and development.
Greet customers entering the bank and direct customers to the appropriate area for assistance.
Serve as Vault Teller.
Provide input on policy and procedural changes and updates.
Provide exceptional customer service.
Maintain an adequate supply of currency and coin, including ordering and shipping as needed.
Perform Teller cash drawer audits quarterly.
Ensure gift card information is sent to corporate monthly, and upon request as needed.
Complete various reports.
Balance, maintain and service ATM.
Receive and pay money including processing loan payments, deposits, withdrawals, and inquiries.
Balance currency, coin and checks in cash drawer at the end of each day.
Straighten cash in cash drawer and prepare it for selling to the vault.
Check and maintain all inventory of stock necessary to operate Teller Line.
Work with Security Officer and the designated security representative to maintain current dual control, and security standards in the teller lines.
Assist customers with account maintenance including printing temporary checks, accepting check orders, processing stop payments, accepting customer information (CIF) changes, transferring funds, etc.
Assist customers with wires forms for processing.
Market bank products by determining customer needs from conversations or customer relationships such as Visa Merchant, Remote Deposit, Cash Management, and Trust Investments.
Assist all Team Members as needed.
Open deposit accounts including checking, savings, CDs and IRAs, rent safe deposit boxes and provide access to safe deposit boxes.
Assist Loan Officers with various correspondences and other projects as needed.
Responsible for records retention, including the shredding of documentation when needed.
Must be able to meet attendance and punctuality standards.
Effectively work and cooperate with supervisors, co-workers and customers.
Follow the direction of supervisor.
Perform other duties and projects as required by management.