Teller Supervisor

Coastal Community Federal Credit Union•Dickinson, TX

5h•Onsite

About The Position

The Teller Supervisor is responsible for overseeing the daily operations of the Teller line, ensuring efficient service, accuracy in transactions and compliance with all policies and regulations. This role leads, coaches, and develops teller staff while promoting a positive member experience aligned with the credit union’s mission and values.

Requirements

High School diploma or equivalent
2-5 years of teller or cash handling experience
Previous supervisory or leadership experience
Familiarity with credit union philosophy and member-first service approach
Knowledge of Bank Secrecy Act (BSA) and OFAC requirements
Understanding of fraud prevention, CTR/SAR reporting, and audit processes
Experience with dual control procedures and branch security standards
Strong Leadership and team development skills
Excellent customer service and conflict resolution abilities
Knowledge of teller operations, balancing, and cash controls
Strong attention to detail and problem-solving skills
Effective communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Proficiency with core banking systems and Microsoft Office

Responsibilities

Supervise and coordinate daily teller operations to ensure smooth workflow and adequate staffing
Provide leadership, coaching, and performance feedback to teller staff
Process member transactions accurately, including deposits, withdrawals, loan payments, and transfers
Approve transaction within assigned authority limits and resolve complex or escalated member issues
Monitor cash levels, perform audits, and ensure proper cash handling procedures are followed
Balance vault, ATM, and teller drawers/recyclers; investigate and resolve discrepancies
Ensure compliance with all policies, procedures, and regulations (e.g, BSA, Reg CC, OFAC)
Assist with scheduling, timekeeping, and coverage planning
Train new Tellers and support ongoing staff development
Promote credit union products and services to meet member needs
Always maintain a high level of member service and professionalism
Support branch goals and assist with operational and sales initiatives