Teller Supervisor Flexible

Marquette Bank•Oak Forest, IL

12h•Hybrid

About The Position

The Teller Supervisor Flexible is responsible for the day-to-day operations of the teller line across multiple branches. Also responsible for implementing existing policies and procedures and assisting Operations Team Leader in coordinating, directing, and assigning work. This position will answer employees’ questions, resolve complex problems, and oversee balancing of the branch general ledgers. In addition, the Teller Supervisor Flexible will be responsible for overseeing the Partners in Sales Program and monitoring the frontline participation and coaching and mentoring front line to meet existing goals.

Requirements

Professional demeanor and image
Excellent communication skills to interact with employees and customers
Extraordinary interpersonal skills
Ability to problem-solve
Minimum of two years of Teller experience and one year of Senior Teller experience
High School diploma, GED, or active pursuit
Strong knowledge of Bank products and services
Demonstrated ability to meet all goals established by Retail Management

Responsibilities

Open and close the branch
Proficient in all aspects of Teller and Senior Teller duties
Thorough working knowledge of the Teller terminal transactions and corrections
Provide work direction to Tellers
Approve Teller transactions
Process transactions for license plate stickers and Money Grams
Responsible for individual closed sales goals, as well as supporting Teller team in attainment of individual and team sales goals
Train and motivate frontline employees to actively cross-sell Marquette Bank and services
Actively comply with all applicable laws and regulations to include the Bank Secrecy Act, the Community Reinvestment Act, and all other deposit, lending, or non-deposit service regulations, adhering to the Bank’s internal policies, procedures, and risk management responsibilities contained in the Employee Handbook, the Employee Code of Conduct, and other applicable policies.
Relate well and motivate Tellers while maintaining a friendly cheerful demeanor
Detailed knowledge of all backroom Teller balancing and remittance procedures
Detailed knowledge of Vault Teller procedures
Periodic attendance at outbound events as required
Assist Tellers in balancing daily transactions
Work at other branches on an as-needed basis
Perform job-related responsibilities that support departmental and organizational goals, consistent with the scope and purpose of the position.