Teller Specialist

Greylock Federal Credit Union•Pittsfield, MA

5d•$22 - $29•Onsite

About The Position

The Teller Specialist provides exceptional service to members through efficient and accurate transaction processing and product guidance, while supporting teller operations, compliance, and team development. This role ensures smooth daily operations, leads by example in sales and service delivery, and serves as a resource for teller staff and vault functions in accordance with Credit Union policies and regulatory guidelines.

Requirements

Minimum one year of teller or cash-handling experience required
High school diploma or equivalent required
Strong communication and interpersonal skills.
Demonstrated ability to lead by example, support team collaboration, and maintain professionalism in member interactions.
Proficiency in Microsoft Office Suite and credit union software systems.
Familiarity with cash recyclers, vault controls, and teller line operations.
Detail-oriented and able to handle a high volume of transactions efficiently and accurately.
Must be able to lift up to 25 lbs and stand for extended periods of time.
Frequent use of hands and arms in counting and handling cash and coins.
Employees must reside in one of the following states: Massachusetts, New York, Vermont, or Connecticut.

Nice To Haves

Bilingual Preferred but not required.
Two or more years preferred.
Previous experience mentoring or training team members is a plus.
Specialized training in branch operations or compliance preferred.

Responsibilities

Accurately processes a variety of member transactions including deposits, withdrawals, loan payments, check cashing, and account inquiries; ensures proper documentation, and balances work and cash daily.
Assists with training, mentoring, and providing guidance to Teller staff on procedures, service skills, and compliance; supports daily setup and assigns operational responsibilities under the direction of the Teller Manager.
Performs operational support tasks such as transaction overrides, vault management, ATM balancing, and balances Cash Recyclers; opens and closes the branch as needed.
Manages branch currency orders and inventory; serves as Vault Teller on a rotating basis after certification.
Ensures adherence to branch security and compliance practices including workstation and member data security, cash handling policies, and regulatory guidelines.
Participates in sales and service campaigns; actively cross-sells products, uses in-branch coaching tools, and refers members to specialized services.

Benefits

$1,500.00 sign on bonus available for full-time employment. Eligibility for the bonus is $500 after successful completion of onboarding/training to be paid with two months of service, and $1,000 after 6 months of continued full-time satisfactory service.
Two comprehensive medical plan options
FSA Medical/Dependent Care
HSA/HRA
Dental
Vision
Wellness benefits
401k plans with employer match
Employer pension contributions
PTO
Employee incentive plans
Opportunity for profit sharing
Employer paid life insurance
Short- and long-term disability
Additional life, accident, critical illness benefits, and pet insurance, may also be elected.