Teller Service Representative Pass Road 5320

Keesler Federal Career•Biloxi, MS

4d•Onsite

About The Position

Under general supervision and following established policies and procedures, the Teller Service Representative performs a broad range of teller service activities. The role posts transactions in multiple credit union computer systems, manages and balances cash, and maintains control of negotiable instruments. It requires accuracy and productivity, along with strong interpersonal and verbal communication skills. The representative supports sales and service initiatives by identifying and referring potential cross-sales or distributing marketing materials to members. The position also handles member concerns, account information, ATM and night-depository transactions, and required compliance activities. It requires maintaining confidentiality, completing teller training, and meeting productivity goals.

Requirements

High school education or GED.
One month to twelve months of similar or related experience.
Ability to operate PC equipment, teller terminals, printers, a calculator, and a currency counter accurately and at a generally accepted speed.
Ability to work effectively in a team environment with team members, management, and members.
Excellent basic math skills, accuracy, and attention to detail.
Ability to maintain confidentiality and demonstrate dependability, including reliable attendance.
Proficiency in Microsoft Word, Excel, Teams, and Outlook; ability to search the internet and complete online forms.
Familiarity with home banking and bill-paying services, and some knowledge of emerging computer technology such as mobile devices, imaging technology, and social media.
Must actively participate in and successfully complete Sales and Service training.
Must exhibit excellent interpersonal and verbal communication skills.

Nice To Haves

Prior cash-handling or teller experience is preferred.

Responsibilities

Identify members and verify account ownership before conducting transactions or providing account information.
Accept and verify deposits and payments; perform withdrawals and loan advances; reconcile checks; provide and update account information; and process payoff requests within assigned authority limits.
Maintain control of cash, double-counting cash received and disbursed and verifying cash purchases and sales under dual control.
Resolve member concerns, complaints, discrepancies, and problems using available resources, credit union systems, and product knowledge; refer issues through the chain of command when needed.
Use the CRM to track member concerns and create, monitor, and manage sales and referrals.
Identify member service needs and support sales of credit union products and services through direct sales or referrals.
Meet or exceed productivity goals established by the Branch Manager and Regional Director.
Perform ATM frontline maintenance and balance ATMs as directed and in accordance with procedures, including dual-control requirements.
Process night-depository and ATM deposits as directed and in accordance with procedures, including dual-control requirements.
Maintain the confidentiality of member information.
Accurately balance the cash drawer and cash recyclers daily.
Maintain proficiency in required computer programs and complete assigned teller training with an acceptable grade; participate actively in training classes.
Comply with applicable federal regulations, including BSA, OFAC, Regulation CC, and the Red Flag Program.
Help maintain the branch’s interior, exterior, and workspace in a clean and orderly condition.
Perform other duties as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Section 125 Flexible Spending Accounts for health care and dependent care expenses
Employee and dependent life insurance
401(k) retirement plan with a 100% match on the first 5% contributed by the employee
Paid leave
Tuition reimbursement and competitive scholarships
Short-term and long-term disability benefits
Employee Assistance Program