Sales & Service Representative (Teller)

First Citizens Bank•Greenville, NC

10d

About The Position

The Sales and Service Representative (Teller) processes transactions and other customer service requests in a branch. The role helps customers understand the bank’s capabilities, tools, and resources and supports branch sales efforts by identifying and referring sales opportunities to appropriate bank partners. The successful candidate is comfortable initiating conversations, demonstrates professionalism and empathy in customer interactions, learns and adapts quickly to new information and technology, builds strong team and cross-functional relationships, handles multiple demands and shifting priorities, and moves efficiently through problem resolution.

Requirements

High school diploma or GED.
At least 6 months of customer service experience.
Financial literacy.
Knowledge of retail banking products and services.
Transaction processing skills.
Customer service skills.
Written and verbal communication skills.

Nice To Haves

Experience in sales.
Cash-handling experience.

Responsibilities

Build collaborative partnerships that deliver value for customers, prospects, and colleagues.
Initiate conversations to uncover sales or referral opportunities.
Listen attentively, ask questions to understand customer needs and preferences, and act promptly to address immediate needs.
Seek coaching, support bank initiatives, and use tools to improve performance.
Comply with regulations, bank policies, procedures, and delegated authorities to manage credit, operational, reputational, regulatory, and legal risks.
Complete required training by established deadlines.
Perform general office management duties as assigned to support operational efficiency.
Process deposits accurately and efficiently when assigned, with accountability for individual contribution and potentially team performance.