Teller Service Representative Ocean Springs 5283

Keesler Federal Credit Union • Ocean Springs, MS

13d

About The Position

The Teller Service Representative I performs a broad range of teller services under general supervision and according to established credit union policies and procedures. The role posts transactions in credit union computer systems, manages and balances cash, and controls negotiable instruments. It requires accuracy and productivity, along with strong interpersonal and verbal communication skills. The representative supports sales and service initiatives by identifying and referring members’ needs and distributing marketing materials.

The position handles member transactions and account inquiries, resolves or escalates member concerns, maintains confidentiality, and supports branch operations. It also includes ATM and night-depository processing, required training, and compliance with applicable federal regulations.

Requirements

• High school education or GED.
• One to twelve months of similar or related experience.
• Ability to operate PC equipment, teller terminals, printers, a calculator, and a currency counter accurately and at a generally accepted speed.
• Ability to work effectively in a team environment with team members, management, and members at all levels.
• Excellent basic math skills, accuracy, and attention to detail.
• Ability to maintain confidentiality and dependability in all areas of job duties and attendance.
• Extensive use of a personal computer is required.
• Proficiency in Microsoft Word, Excel, Teams, and Outlook email.
• Ability to navigate the internet to search for data and complete online forms.
• Must actively participate in and successfully complete sales and service training.

Nice To Haves

• Prior cash-handling or teller experience is preferred.
• Some knowledge of emerging computer technology, such as mobile devices, imaging technology, and social media.
• Familiarity with home banking and bill-paying services.

Responsibilities

• Identify members and verify account ownership before conducting transactions or providing account information.
• Accept and verify deposits and payments; perform withdrawals and loan advances; reconcile checks; provide and update account information; and process payoff requests within assigned authority limits.
• Maintain control of cash, double-counting cash received and disbursed and following dual-control procedures for cash exchanges and vault transactions.
• Resolve member concerns, complaints, discrepancies, and problems using available resources, credit union systems, product knowledge, and the CRM; escalate issues through the chain of command when needed.
• Identify member service needs that may be met through credit union products and services, make sales or referrals, and use the CRM to create, monitor, and manage sales and referrals.
• Meet or exceed productivity goals established by the Branch Manager and Regional Director.
• Perform ATM frontline maintenance and balance branch or drive-through ATMs as directed, following applicable procedures and dual-control requirements.
• Process night-depository and ATM deposits as directed and in accordance with procedures and dual-control requirements.
• Maintain the confidentiality of member information.
• Balance the cash drawer and cash recyclers accurately each day.
• Maintain proficiency in computer programs needed to perform teller duties.
• Complete required teller training with an acceptable grade and actively participate in training classes.
• Comply with federal regulations, including the Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), Regulation CC, and the Red Flag Program.
• Help maintain the appearance of the branch, including its interior and exterior, and keep the workspace clean and orderly.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance
• Section 125 flexible spending accounts for health care and dependent care expenses
• Employee and dependent life insurance
• 401(k) retirement plan with 100% match on the first 5% contributed by the employee
• Paid leave
• Tuition reimbursement and competitive scholarships
• Short-term and long-term disability benefits
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED