Teller Service Representative Ocean Springs 5283

Keesler Federal Career • Ocean Springs, MS

12d • Onsite

About The Position

Under general supervision and in accordance with established policies and procedures, the Teller Service Representative performs a broad range of teller activities. The role posts transactions in credit union computer systems, manages and balances cash, and maintains control of negotiable instruments. It requires accuracy and productivity, as well as excellent interpersonal and verbal communication skills. The representative supports sales and service initiatives by identifying and referring members to relevant products and services or distributing marketing materials.

The position serves members by processing transactions, providing and updating account information, and helping resolve concerns. It also involves maintaining cash and ATM controls, handling night depository and ATM deposits, meeting productivity goals, protecting confidential member information, and completing required training and regulatory compliance activities. The role reports to a Teller Supervisor or Branch Manager and has no supervisory responsibilities.

Requirements

• High school education or GED.
• One month to twelve months of similar or related experience.
• Ability to operate PC equipment, teller terminals, printers, a calculator, and a currency counter accurately and at an generally accepted rate of speed.
• Ability to work effectively in a team environment with team members at all levels, management, and members.
• Excellent basic math skills, accuracy, and attention to detail.
• Maintain confidentiality and demonstrate dependability in job duties and attendance.
• Proficiency in Microsoft Word, Excel, Teams, and Outlook; ability to navigate the internet, search for data, and complete online forms.
• Actively participate in and successfully complete Sales and Service training.

Nice To Haves

• Prior cash handling or teller experience is preferred.
• Some knowledge of emerging computer technologies, such as mobile devices, imaging technology, and social media.
• Familiarity with home banking and bill-paying services.

Responsibilities

• Identify members and verify account ownership before conducting transactions or providing account information.
• Accept and verify deposits and payments; perform withdrawals and loan advances; reconcile checks; provide and update account information; and process payoff requests within assigned authority limits.
• Maintain control of cash, including double-counting cash received and disbursed and following dual-control procedures for cash purchases and sales.
• Resolve member concerns, complaints, discrepancies, and problems using available resources, credit union systems, and product knowledge; escalate issues through the chain of command when needed.
• Use the CRM to track member concerns and to create, monitor, and manage sales and referrals.
• Identify member service needs that may be met through credit union products or services and make direct sales or referrals to other team members.
• Meet or exceed productivity goals established by the Branch Manager and Regional Director.
• Perform frontline ATM maintenance and balance ATMs as directed, following applicable dual-control procedures.
• Process night depository and ATM deposits as directed and in accordance with procedures, including dual-control requirements.
• Keep member information strictly confidential.
• Accurately balance the cash drawer and cash recyclers daily.
• Maintain proficiency in required computer programs and complete teller training to an acceptable grade; participate in training classes.
• Comply with applicable federal regulations, including BSA, OFAC, Regulation CC, and the Red Flag Program.
• Help maintain the branch interior, exterior, and workspace in a clean and orderly condition.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Section 125 Flexible Spending Accounts for health care and dependent care expenses.
• Employee and dependent life insurance.
• 401(k) retirement plan with 100% match on the first 5% contributed by the employee.
• Paid leave.
• Tuition reimbursement and competitive scholarships.
• Short-term and long-term disability benefits.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED