Financial Service Representative Ocean Springs 5296

Keesler Federal Career•Ocean Springs, MS

13d

About The Position

The Financial Services Representative I (FSR I) works under general supervision and established policies and procedures to open and process consumer and business member accounts, explain the value and terms of products and services, and identify member needs through the AIDINC® process and The Member Advantage (TMA) training. The position creates memberships, accounts, and deposit services in Symitar using Opening Act, and uses Opening Act to prepare loan applications for Central Lending Decision Makers. For applications approved immediately by the system, the representative may assist with loan disbursement under the guidance of a Branch Manager, Assistant Branch Manager, or Loan Officer. The representative provides professional, courteous, efficient, and accurate service; processes transactions within assigned authority; supports members with account and loan needs; and maintains knowledge of membership requirements, products, services, and campaigns. The role also requires protecting member information, complying with applicable regulations and credit union procedures, participating in required training, and supporting branch operations.

Requirements

High school education or GED.
One to three years of similar or related experience.
Completion of Lending Class, New Accounts training, and Teller training through the KFCU Training Department.
Ability to operate computer terminals, printers, calculators, fax machines, copiers, telephones, currency counters, and related equipment accurately and attentively.
Outgoing personality, helpful member-service attitude, and ability to sell credit union products and services.
Strong basic math skills, accuracy, and attention to detail.
Ability to understand and implement changing policies and procedures.
Knowledge of teller transactions relevant to the position.
Confidentiality and dependability.
Exceptional oral and written communication skills.
Courtesy, tact, diplomacy, and interpersonal skills for frequent contact with people inside and outside the organization.
Extensive personal-computer use; proficiency in Microsoft Word and Excel, the internet, and email; ability to search for information and complete online forms.
Ability to navigate home banking and bill-paying services and familiarity with emerging technologies such as mobile devices, imaging technology, and social media.
Actively participate in and successfully complete The Member Advantage (TMA) training within nine months of employment.
Actively participate in and successfully complete TMA Annual Accelerator training classes.

Nice To Haves

Community college coursework.

Responsibilities

Open and process consumer and business deposit accounts, including individual retirement accounts and certificates of deposit, using Opening Act and/or Symitar.
Order and track ATM and debit cards, provide cards instantly when applicable, and handle card and fraud disputes.
Interview members using the AIDINC® process to identify needs and recommend credit union products and services.
Accept deposits and payments, process withdrawals and loan advances, and verify transaction accuracy by reading back receipts.
Maintain cash controls, including double-counting cash received and disbursed and following dual-control procedures.
Verify checks for deposit are properly payable, endorsed, and handled in accordance with credit union policy and applicable regulations.
Provide account information only to authorized account owners for consumer and business accounts.
Resolve member concerns, complaints, discrepancies, and problems using available resources and credit union systems; escalate issues through the chain of command and track them in Synapsys CRM.
Complete consumer and business loan applications in person or by phone, route applications and supporting documentation through Opening Act, and communicate lending decisions tactfully.
Disburse approved loans and ensure loan-closing documents and collateral requirements are completed in accordance with guidelines and procedures.
Support members through account, loan, and service processes, and work to meet or exceed member service and product sales goals.
Maintain the confidentiality of member information and accurately apply the Fair Credit Reporting Act to credit union loans.
Complete required training and participate in training classes.
Make outbound calls in support of marketing campaigns and member onboarding, and use TMA skills to open products and services.
Maintain proficiency in Symitar, COWWW, Synergy, Synapsys CRM, Outlook, Microsoft Office, Opening Act, and other systems needed for the job.
Comply with applicable federal regulations and requirements, including BSA, OFAC, the Red Flag Program, and Regulation CC.
Use Synapsys CRM to create, monitor, and manage consumer and business sales and referrals; provide merchant referrals directly to business-account members.
Maintain branch office equipment and supplies, and assist with ATM and night-depository balancing as directed.
Perform other duties as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Short-term and long-term disability benefits
Section 125 flexible spending accounts for health care and dependent care expenses
Employee and dependent life insurance
401(k) retirement plan with 100% match on the first 5% contributed by the employee
Paid leave
11 paid holidays
Tuition reimbursement
Competitive scholarships
Employee Assistance Program (EAP)