Part Time Teller/Member Services Representative (Carson)
About The Position
The Member Service Representative (MSR) works in a branch and provides exceptional service to members through face-to-face interactions and assistance with financial transactions, including deposits, withdrawals, payments, and other related transactions. The MSR addresses member concerns and questions knowledgeably and identifies opportunities to cross-sell products and services. The role also involves processing transactions and account servicing accurately and efficiently, maintaining cash drawer limits and records, supporting branch sales goals, responding to member inquiries through multiple channels, and developing member relationships. The representative follows applicable laws, regulations, Credit Union policies, service standards, and corporate initiatives, and participates in marketing activities and assigned staff development and training programs.
Requirements
- High school diploma or GED.
- One year of previous customer service, sales, and cash handling experience in retail, banking, or food service.
- Excellent customer service skills.
- Ability to work in a fast-paced environment.
- High degree of accuracy.
- Strong communication skills.
- Effective problem-solving and communication skills.
- Ability to work well in a team-oriented environment.
- Consistently report to work on time as scheduled.
Nice To Haves
- A background in sales and new accounts is highly desirable.
Responsibilities
- Provide timely and courteous service to branch members and assist with deposits, withdrawals, transfers, negotiable instruments, and other financial transactions.
- Process transactions accurately and efficiently, including account servicing, account closures, and related documentation.
- Perform file maintenance, including address changes, check orders, and ATM card orders.
- Identify cross-selling opportunities, refer members to appropriate business partners, and support unit sales goals.
- Maintain the cash drawer within assigned limits and policies, balance daily work, assist with branch balancing as needed, and complete related documents accurately.
- Maintain thorough knowledge of Credit Union products and services, including deposit and loan products and digital and self-service options.
- Respond to member inquiries accurately and promptly by telephone, mail, email, or internal referral.
- Develop, expand, and retain member relationships to increase member satisfaction.
- Adhere to Branch Service Level Standards, service-level agreements, and corporate initiatives.
- Participate in marketing campaigns, promotions, sales and referral programs, contests, telemarketing, and meetings.
- Perform operational activities in compliance with applicable laws, regulations, and Credit Union policies and procedures.
- Participate in assigned staff development programs supporting continuous improvement in sales, service, quality, and teamwork.
- Report to work on time as scheduled.
- Complete required BAI training and classroom courses.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Education Level
High school or GED
