Teller Manager - Mount Dora

Seacoast Bank Careers•Mount Dora, FL

22h•Onsite

About The Position

The Teller Manager leads daily teller and branch operations at Seacoast Bank’s Mount Dora location. The role supports and develops the team, assists customers with banking needs, and builds customer relationships by understanding financial goals, matching needs to bank products and services, and explaining available options. The position also promotes referrals, customer-facing technology, community participation, and collaboration across the organization. The role oversees transaction processing, cash drawer balancing, vault and ATM responsibilities, and compliance with bank policies, audit procedures, security requirements, and applicable banking regulations. It helps resolve customer concerns and operational deficiencies, maintains audit and compliance documentation, and may support branch leadership with operational functions or provide feedback on team coaching and development. The position requires a high school diploma or equivalent, at least two years of cash-handling experience, and at least 12 months of financial-services experience. A flexible schedule is required, including availability during operating hours, weekends, and occasional non-bank operating hours.

Requirements

High school diploma or equivalent.
At least 2 years of cash-handling experience.
At least 12 months of experience in financial services.
Flexible schedule with ability to work during operating hours, including weekends and occasional non-bank operating hours.
Excellent written and verbal communication and interpersonal skills.
Ability to work independently and exercise a high degree of initiative.
PC proficiency with desktop, laptop, tablet, and smartphone devices, as well as Microsoft Office Suite software.
Intermediate knowledge of consumer deposit and lending products and processes.
Advanced knowledge of small-business deposit products and processes, including account maintenance.
High proficiency in outbound calling and identifying referral opportunities with internal business partners.
Ability to meet applicable legal, ethical, regulatory, and bank risk-mitigation requirements and complete required annual training.

Responsibilities

Prepare for customer interactions, build rapport, and use appropriate questions to understand customers’ current and future financial goals.
Match customer needs to Seacoast Bank products and services, explain those offerings, and develop and enhance customer relationships.
Ask new and existing customers for referrals and identify referral opportunities with internal business partners.
Respond promptly to customer needs, seek appropriate assistance for complex financial matters, and balance customer requests with business needs and risk considerations.
Promote customer-facing technology and help customers understand and enroll in self-service products and processes.
Deliver presentations about banking products and services at networking events and participate in community, charitable, or civic events.
Collaborate with branch associates and colleagues across the organization, demonstrate teamwork and strong work ethics, and contribute to idea generation and innovation.
Apply knowledge of consumer deposit and lending products and processes, small-business deposit products and processes, and account maintenance.
Process checks, cash, and sales of negotiable instruments according to bank policies and procedures.
Ensure branch adherence to AML/BSA requirements, audit and operational procedures, dual-control requirements, security, business continuity, and other regulated banking requirements.
Help remediate audit, scorecard, and quality-control deficiencies.
Resolve customer concerns promptly and professionally, escalating issues as needed; help address difficult customer objections and retain customer relationships.
Balance the cash drawer daily and monitor work for accuracy.
Manage day-to-day branch operations, including vault and ATM responsibilities.
Manage and update documents for audit and compliance requirements.
Support branch leadership with operational functions when branch leadership is absent and may provide feedback on coaching and development opportunities.
Follow management direction, Seacoast Bank’s Code of Conduct, and all safety and security procedures.
Complete required annual training on time and comply with applicable regulatory, legal, ethical, and bank risk-mitigation requirements.