Teller Manager - Mount Dora

Seacoast Bank•Mount Dora, FL

16h•Onsite

About The Position

The Teller Manager leads daily teller operations at Seacoast Bank’s Mount Dora branch, supports and develops the team, assists customers with banking needs, and helps deliver positive customer experiences. The role builds customer relationships by understanding financial goals, recommending relevant bank products and services, identifying referral opportunities, and guiding customers in using customer-facing technology. It also manages branch operational responsibilities, including cash handling, vault and ATM duties, and compliance with banking policies and regulatory requirements. The position requires a high school diploma or equivalent, at least two years of cash-handling experience, and at least 12 months of financial-services experience. The schedule must be flexible enough to cover operating hours, including weekends and occasional non-bank operating hours.

Requirements

High school diploma or equivalent.
At least 2 years of cash-handling experience.
At least 12 months of experience in financial services.
Flexible schedule, including availability during operating hours, on weekends, and occasionally during non-bank operating hours.
Excellent written and verbal communication and interpersonal skills.
Ability to work independently and exercise a high degree of initiative.
PC proficiency with desktop, laptop, tablet, and smartphone devices, as well as Microsoft Office Suite software.
Adherence to applicable legal, ethical, regulatory, and bank risk-mitigation requirements, including completion of required annual training.

Responsibilities

Prepare for customer interactions, build rapport, and use open- and closed-ended questions to understand customers’ current and future financial goals.
Match customer needs to Seacoast Bank products and services, explain those offerings, and build relationships based on customer needs.
Ask new and existing customers for referrals and identify referral opportunities with internal business partners.
Respond promptly to customer needs and service requests, and seek appropriate assistance for complex financial matters.
Balance business needs with customer requests while managing potential risk to the bank.
Use outbound calling effectively and help lead customer-facing technology, including discussing and enrolling customers in self-service products and processes.
Demonstrate knowledge of consumer deposit and lending products and processes, as well as small-business deposit products, processes, and account maintenance.
Deliver presentations about banking products and services at networking events.
Participate in community, charitable, or civic events and collaborate with associates across the branch and organization.
Process checks, cash, and sales of negotiable instruments in accordance with bank policies and procedures.
Ensure branch adherence to AML/BSA requirements, audit and operational procedures, dual control, security, business continuity, and other regulated banking requirements.
Assist in remediating audit, scorecard, and quality-control deficiencies, and maintain documents needed for audit and compliance requirements.
Resolve customer concerns promptly and professionally, escalating issues as needed; help address difficult customer objections and retain customer relationships.
Balance the cash drawer daily and monitor work for accuracy.
Manage day-to-day branch operations, including vault and ATM responsibilities.
Support branch leadership with operational functions in its absence and may provide feedback about coaching and development opportunities within the branch.
Follow Seacoast Bank’s Code of Conduct and all safety and security procedures.