Teller Manager I -Mulberry (The Villages)

Seacoast Bank Careers•The Villages, FL

6d•Onsite

About The Position

The Teller Manager I - Mulberry (The Villages) position at Seacoast Bank focuses on relationship building, operational functions, and ensuring adherence to banking policies and procedures. This role involves interacting with customers to understand their financial goals, matching them with Seacoast Bank products and services, and enhancing customer relationships. The position also requires managing daily branch operations, including cash handling, vault and ATM responsibilities, and ensuring compliance with all regulatory and audit requirements. The ideal candidate will possess strong communication and interpersonal skills, PC proficiency, and a flexible schedule.

Requirements

High School diploma or equivalent required.
Minimum of 2 years cash handling experience required.
Minimum of 12 months previous experience in financial services experience required.
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.
Adhere to Seacoast Bank’s Code of Conduct.
Follow all safety and security procedures.
All Associates are required to adhere to the highest legal and ethical standards applicable to our industry.
All Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles.
On time, successful completion of annual required training post-hire and effective execution of role responsibilities.

Nice To Haves

Intermediate knowledge of consumer deposit and lending products and processes.
High proficiency in outbound calling process.
Highly proficient in identifying referral opportunities with internal business partners.
Advanced knowledge of small business deposit products and processes including account maintenance.

Responsibilities

Exhibit consistent relationship building including preparing for customer interactions, building rapport, and utilizing questions to understand customer financial goals.
Match customer needs to Seacoast Bank products and services and confidently explain them.
Create and enhance relationships based on customer needs and ask for referrals.
Exhibit good listening skills and respond promptly to customer needs.
Embrace new technology and foster an environment of idea generation and innovation.
Participate in community, charitable or civic events.
Exhibit strong work ethics and teamwork, collaborating with associates within the branch and across the organization.
Deliver presentations regarding banking products/services through networking events.
Lead customer-facing technology initiatives and assist customers with self-service products/processes.
Demonstrate advanced knowledge of small business deposit products and processes.
Process checks, cash, and negotiable instrument transactions adhering to bank policies.
Ensure branch adherence to AML/BSA requirements, audit procedures, operational procedures, dual control, security, and Business Continuity.
Assist in remediating audit/scorecard/QC deficiencies.
Proactively resolve customer concerns in a timely, professional, and positive manner.
Balance cash drawer daily and monitor work for accuracy.
Manage day-to-day operations of the branch, including vault and ATM responsibilities.
Manage and update documents for all audit and compliance requirements.
Support Branch leadership in operational functions in their absence.
Provide feedback to Branch Leadership regarding coaching and development opportunities.