Teller Manager I -Mulberry (The Villages)

Seacoast Bank•The Villages, FL

7d•Onsite

About The Position

This role is responsible for managing day-to-day branch operations, including vault and ATM responsibilities, while ensuring adherence to all bank policies, procedures, and regulatory requirements. The position focuses on building strong customer relationships, identifying customer needs, and matching them with Seacoast Bank products and services. It also involves processing financial transactions, maintaining operational integrity, and contributing to a positive and innovative branch environment. The Teller Manager I is expected to demonstrate strong communication, interpersonal, and PC skills, along with a flexible schedule that includes weekends.

Requirements

High School diploma or equivalent required.
Minimum of 2 years cash handling experience required.
Minimum of 12 months previous experience in financial services required.
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.
Excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

Nice To Haves

Intermediate knowledge of consumer deposit and lending products and processes.
High proficiency in outbound calling process.
Highly proficient in identifying referral opportunities with internal business partners.
Advanced knowledge of small business deposit products and processes including account maintenance.

Responsibilities

Prepare for various customer interactions and build rapport.
Effectively utilize open and closed-ended questions to understand customer financial goals.
Match customer needs to Seacoast Bank products and services.
Confidently explain Seacoast Bank products and services to customers.
Create and enhance relationships based on customer needs.
Ask for referrals from new and existing customers.
Exhibit good listening skills and speak clearly and persuasively.
Respond promptly to customer needs and requests for service.
Seek out appropriate people for complex financial matters.
Balance business needs with customer requests while managing potential risk.
Embrace new technology and remain up to date on industry changes.
Foster an open environment that encourages idea generation and innovation.
Participate in community, charitable, or civic events.
Exhibit strong work ethics and teamwork, collaborating with associates within the branch and across the organization.
Deliver presentations regarding banking products/services through networking events.
Lead customer-facing technology initiatives, assisting customers with self-service products/processes.
Process checks, cash, and the sale of negotiable instrument transactions adhering to bank policies.
Ensure branch adherence to AML/BSA requirements, audit procedures, operational procedures, dual control, security, and Business Continuity.
Assist in remediating audit/scorecard/QC deficiencies.
Proactively resolve customer concerns in a timely, professional, and positive manner.
Balance cash drawer daily and monitor own work for accuracy.
Follow instructions and respond to management direction to resolve customer objections and problems.
Adhere to Seacoast Bank’s Code of Conduct.
Follow all safety and security procedures.
Manage day-to-day operations of the branch, including vault and ATM responsibilities.
Manage and update documents for all audit and compliance requirements.
Support Branch leadership in operational functions in their absence.
Provide feedback to Branch Leadership regarding coaching and development opportunities.