Teller III

Herring Bank•Amarillo, TX

18h•Onsite

About The Position

Herring Bank is seeking an experienced Teller III to join our Amarillo team. This position performs all standard teller functions with a high level of accuracy and efficiency while providing exceptional customer service. The Teller III also serves as a key leadership resource within the branch, assisting with teller training, scheduling, audits, policy updates, and complex customer needs while serving as a backup to the Branch Manager.

Requirements

High school diploma or GED required.
3+ years of teller experience, with demonstrated proficiency in Teller II responsibilities.
Previous leadership and mentoring experience within a branch environment.
Strong organizational, problem-solving, and communication skills.
Detail-oriented with the ability to identify discrepancies and help prevent fraud.
Ability to manage multiple priorities and work scheduled shifts.
Must be able to successfully complete a background check.

Responsibilities

Process teller transactions accurately and efficiently.
Cross-sell appropriate banking products and services to support customer growth and retention.
Assist with daily teller scheduling and provide leadership support during peak periods.
Conduct vault and cash drawer audits and help maintain regulatory compliance.
Train and mentor new tellers and support ongoing team development.
Assist with updates to teller manuals, policies, and procedures.
Monitor and maintain the branch control binder.
Assist with customer escalations and complex transactions.
Approve overrides and assist with error resolution within assigned limits.
Perform quality-control checks and support audit readiness.
Support teller call-queue participation and coach team members on effective call handling.
Assist customers with complex online banking issues, including security lockouts, multi-factor authentication concerns, and system navigation.
Manage the preparation and receipt of cash shipments in accordance with bank policies and procedures.
Begin training in Universal Banker I responsibilities as time permits.