Teller II (Fairhaven, MA)

BrightBridge Credit Union•Fairhaven, MA

2d•$22 - $24•Onsite

About The Position

BrightBridge is seeking a dedicated and motivated Teller II to serve members at its Fairhaven, Massachusetts location. The role provides exceptional service and helps members navigate Credit Union products and services. The Teller II processes a range of financial transactions, builds relationships, identifies member needs, and refers members to appropriate Credit Union partners. The position also supports branch operations, cash balancing and security, member inquiries, and the training of new tellers.

Requirements

High school diploma or equivalent.
Basic math skills.
Familiarity with a keyboard and personal computer.
Customer or member service skills.
Effective written and verbal communication and interpersonal skills.
Data entry skills.
Strong desire to work with the general public.
Flexibility in work hours and proven reliability and dependability.
Valid driver's license for coverage of retail branches.

Nice To Haves

One year of previous teller experience with a satisfactory balancing record.
Bilingual ability.

Responsibilities

Process member transactions, including deposits, withdrawals, loan payments, payroll adjustments, bank checks, gift cards, VISA cash advances, and IRA deposits and withdrawals, according to Credit Union policies and procedures.
Identify potential business and member needs, explain relevant products and services, and refer members to appropriate Credit Union partners.
Provide high-quality member service by listening, communicating effectively, and referring members to appropriate personnel.
Use sound judgment and interpersonal skills to assist members.
Maintain and balance a backup cash vault if assigned by the Branch Manager.
Assist in training new tellers.
Participate in opening and closing the branch.
Interact with members and staff promptly, effectively, and professionally.
Balance the cash drawer and settle the day's activities according to Credit Union policies and procedures.
Follow cash limits and keep cash secure, including locking it in the vault each night.
Assist members with accessing safe deposit boxes.
Answer telephones, provide information, and direct callers to the appropriate department or employee.
Assist in opening the night depository and log deposits as needed.
Participate in balancing the ATM under dual control, as necessary.
Follow all aspects of the Credit Union Bank Secrecy Act policy and procedures.
Work some Saturdays during the month and occasionally provide temporary coverage at alternate locations for unplanned absences.
Work toward sales and service goals by attending department and one-on-one meetings and ongoing product knowledge and selling skills training.
Perform additional duties as requested.