Teller/Customer Service Representative (Weatherford)

PrimeLending•Weatherford, TX

2d•Onsite

About The Position

PlainsCapital Bank is seeking a Teller/Customer Service Representative for its Weatherford branch. The role processes financial transactions and helps customers open and maintain accounts, select banking products and services, and complete other account-related tasks. The representative provides courteous, accurate service in person, by telephone, and by mail, while following branch security and dual-control procedures. The responsibilities described are general and may change at the Company’s discretion.

Requirements

High school diploma, GED, or equivalent.
At least one year of retail customer service or banking experience.
Excellent customer service skills.
Ability to perform basic mathematical calculations and use a basic calculator.
Excellent verbal, written, and interpersonal communication skills.
Strong time-management, organizational, and problem-solving skills, including the ability to multitask in a deadline-driven environment.
Strong PC skills, including word processing and spreadsheets using Microsoft Office products, as well as custom applications and systems.
Self-motivation, strong initiative, accountability, and attention to detail.

Responsibilities

Provide prompt, friendly, courteous, and professional customer service while accurately processing transactions.
Process checks, deposits, withdrawals, transfers, loan payments, and change orders.
Respond to routine inquiries about bank products and services from customers and employees, in person, by telephone, or by mail.
Offer notary services.
Perform scheduled branch opening and closing duties according to security and dual-control requirements.
Maintain and balance the daily cash drawer and other receipts; balance the ATM when required and assist with vault, TCD, and/or TCR balancing.
Process mail, night-drop, and ATM deposits.
Scan and upload documents to the appropriate file or department.
Wrap and bag coin, verify currency, mix new currency, and turn in mutilated currency.
Open new accounts and cross-sell bank products and services.
Explain account and product options, assess customer needs, guide customers in product selection, or refer them to the appropriate business line.
Enter customer information and prepare required new-account documentation; explain account documents and obtain appropriate signatures.
Maintain customer accounts and provide related service, including address changes, stop-payment requests, e-statement requests, and account closures according to applicable procedures.
Perform miscellaneous duties such as filing, answering phones, and maintaining supplies.
Perform other duties as required.