Teller/Customer Service Representative (Weatherford)

Hilltop Holdings•Weatherford, TX

2d•Onsite

About The Position

PlainsCapital Bank is seeking a Teller/Customer Service Representative at its Weatherford branch. The role processes financial transactions such as check cashing, deposits, withdrawals, transfers, loan payments, and change orders. It also assists customers with opening accounts, check orders, debit cards, maintenance of existing accounts, and other account-related needs. The representative provides customer service and answers routine questions about bank products and services. Additional work includes account opening and maintenance, cross-selling products, balancing cash and branch equipment, processing mail and deposits, scanning documents, offering notary service, and completing scheduled branch opening and closing duties in accordance with security and dual-control requirements.

Requirements

High school diploma, GED, or equivalent.
At least one year of retail customer service or banking experience.
Excellent customer service skills.
Ability to perform basic mathematical calculations and use a basic calculator.
Excellent verbal, written, and interpersonal communication skills.
Excellent time-management, organizational, and problem-solving skills, with the ability to multitask and work in a deadline-driven environment.
Excellent PC skills, including word processing and spreadsheets using Microsoft Office products, as well as custom applications and systems.
Self-motivated, with strong initiative, a high level of accountability, and attention to detail.

Responsibilities

Provide prompt, friendly, courteous, and professional customer service while accurately processing customer transactions.
Process financial transactions, including cashing checks, receiving deposits, distributing withdrawals, processing transfers, accepting loan payments, and preparing change orders.
Respond to routine inquiries about bank products and services in person, by telephone, or by mail.
Offer notary service.
Perform scheduled branch opening and closing duties in accordance with security and dual-control requirements.
Maintain and balance the daily cash drawer and other receipts; balance the ATM when required and assist with vault, TCD, and/or TCR balancing.
Process mail, night-drop, and ATM deposits; scan and upload documents to the appropriate file or department.
Wrap and bag coin, verify currency, mix new currency, and turn in mutilated currency.
Open new accounts and cross-sell bank products and services; explain options, assess customer needs, guide product selection, or refer customers to the appropriate business line.
Enter customer information, prepare account-opening documentation, explain required documents, and obtain appropriate signatures.
Maintain customer accounts and provide related service, including address changes, stop-payment requests, e-statement requests, and account closures in accordance with procedures.
Perform miscellaneous duties such as filing, answering phones, and maintaining supplies.
Perform other duties as required.