Teller (Client Services Representative), PART TIME, St. Joseph Hilltop Banking Center, St. Joseph, MI

1st Source Bank•Saint Joseph Charter Township, MI

51d•Onsite

About The Position

The Teller (Client Services Representative) provides individualized client service while handling daily transactions, responding to inquiries, and resolving problems in accordance with Bank policies and procedures. The role processes client financial transactions accurately and efficiently, builds client relationships and loyalty, identifies client needs, promotes Bank products and services, and refers clients to appropriate colleagues when needed. The position supports banking center operations by balancing a cash drawer and assisting with tasks such as balancing the ATM and vault and completing end-of-day work. The Teller participates in retail sales programs, team meetings, community projects, and relevant educational programs. Regular and predictable attendance, completion of required compliance training, and compliance with applicable laws and regulations are essential. This is a part-time position at the St. Joseph Hilltop Banking Center in St. Joseph, Michigan. The role may require travel to other banking centers and locations for meetings, projects, training, and seminars as needed. It involves sitting, standing, walking, operating office equipment, reaching, talking, and hearing; occasional stooping or kneeling; and occasionally lifting or moving up to 10 pounds.

Requirements

High school diploma or GED required.
Ability to respond to clients' inquiries and assist with problem resolution.
Customer-service and sales orientation.
Careful attention to detail and time-management skills.
Good listening, verbal, and communication skills.
Good PC skills and ability to work in a Windows-based system.
Ability to cross-sell Bank products and services.
Good organizational skills and ability to work in a team atmosphere.
Ability to protect the confidentiality and privacy of others and company documents and records.
Ability to handle multiple tasks in a fast-paced environment.
Ability to stand for prolonged periods.
Ability to travel to all banking centers and other locations for meetings, projects, training, and seminars as needed.

Nice To Haves

One or more years of customer or retail service experience preferred.
Cash handling experience preferred.
Ability to communicate in another language is a plus.

Responsibilities

Process financial transactions for clients accurately and efficiently.
Identify client needs, promote Bank products and services, and refer clients to appropriate Bank colleagues when needed.
Build client loyalty and relationships, including addressing clients by name.
Deliver exceptional customer service and assist clients with inquiries and problem resolution.
Follow established Bank policies, procedures, and guidelines, and comply with applicable laws and regulations.
Participate in retail sales programs to help meet personal and banking center goals.
Participate in team meetings, community projects, and appropriate educational programs.
Balance the cash drawer and assist the banking center team with operational duties, including balancing the ATM and vault and completing end-of-day work.
Maintain regular and predictable attendance.
Complete compliance training related to the position.
Perform other duties as assigned.