Relationship Banker - Hilltop - Saint Joseph, MI

JPMorganChase•Saint Joseph, MI

9d•Onsite

About The Position

As a Relationship Banker in a Chase Branch, you represent the Chase brand and culture by creating welcoming, memorable experiences for clients. You use banking solutions and financial technology alongside attentive service to acquire, manage, and retain client relationships. You apply your financial knowledge to recommend thoughtful solutions that address clients’ needs and contribute to the success of the branch. The position is subject to Dodd-Frank/Truth in Lending Act requirements for Loan Originators and requires registration with the National Mortgage Licensing System and Registry (NMLS) under the SAFE Act. Employment and continued employment are contingent on meeting applicable qualification, registration, renewal, and update requirements. An employment offer is also contingent on JPMorganChase’s review of criminal conviction history, credit report, NMLS information, and other relevant information. A felony conviction within the last seven years disqualifies applicants from consideration.

Requirements

At least 1 year of sales experience in Retail Banking, Financial Services, or another related industry, with demonstrated success establishing new clients, deepening relationships, and delivering results.
Ability to create memorable client experiences and elevate the client experience.
Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
Ability to resolve client issues quickly and effectively with attention to detail and provide a consistent client experience.
Ability to operate within established risk parameters and meet internal and external risk and compliance obligations, including required training.
High school degree, GED, or foreign equivalent.
Securities Industry Essentials (SIE) exam, FINRA Series 6, applicable state registration (including Series 63 if required), and Life licenses. Applicants who are not licensed must obtain required licenses through JPMorganChase’s licensing program within 180 days of hire; study materials and support are provided.
Ability to work branch hours, including weekends and some evenings.
Meet Dodd-Frank/Truth in Lending Act Loan Originator qualification requirements and SAFE Act NMLS registration requirements.
Successful NMLS registration immediately after the start date, with timely annual renewal and required updates thereafter.

Nice To Haves

College degree or military equivalent.
Experience following banking policies, procedures, and regulatory requirements.

Responsibilities

Deliver attentive, friendly service and create a welcoming environment for clients.
Manage assigned clients and meet with them proactively, in person and by phone, to build lasting relationships, understand their financial needs, and tailor product and service recommendations.
Communicate clearly, politely, and consultatively; ask questions and listen to understand clients and anticipate their needs.
Educate clients about and connect them to digital banking solutions, including the Chase Mobile App, Chase.com, and ATMs.
Learn products, services, and procedures quickly and accurately to consult with clients about banking solutions.
Collaborate with and connect clients to the team of experts for specialized financial needs.
Follow policies, procedures, and regulatory banking requirements.
Meet risk and compliance obligations, including completing required training.
Work branch hours, including weekends and some evenings.
Register with or update registration in NMLS as required, and complete annual renewals and required updates.