Part Time Teller Center Representative

GECU Federal Credit Union•El Paso, TX

About The Position

The Teller Center Representative creates a positive experience and image of GECU by greeting members, responding to their requests, recommending products and services, and completing transactions efficiently. The role provides friendly service in a branch environment or through interactive teller machines (ITMs), while helping members identify financial needs and use remote services. Providing quality service—treating members and coworkers with respect and courtesy in person and by telephone—is the position’s primary responsibility. The representative handles cash and account transactions, balances cash assignments and ITMs, supports branch deposits and audits, follows security procedures, and complies with credit union policies and applicable regulations, including BSA, AML, MIP, and OFAC. The role requires sound judgment, professionalism, and the ability to respond to members’ needs, including when questions or situations fall outside written guidelines. This is a part-time position requiring availability for at least 25 hours per week, Monday through Saturday. Shifts are scheduled between 8:00 a.m. and 6:00 p.m. Monday through Friday, and between 8:00 a.m. and 1:00 p.m. on Saturdays.

Requirements

High school diploma or equivalent.
Six months of similar or related experience.
Excellent member service skills, including the ability to respond quickly to members’ needs and deal tactfully and diplomatically with upset members.
Ability to work with multiple types of electronic equipment, including video monitoring, telephone, and queuing systems.
Ability to work with minimal to no supervision in the Teller Center and make decisions outside written policy or guidelines.
Ability to acquire extensive knowledge of credit union policies, products, and services, including promotions and new services.
Awareness of security procedures when handling cash, keys, and other GECU-related matters.
Basic clerical skills, including typing and use of a 10-key calculator, personal computer, and software applications.
Excellent oral and written communication skills and good organizational skills.
Ability to work well under pressure.
Availability to work at least 25 hours per week, Monday through Saturday, on shifts scheduled within the stated operating hours.
Ability to sit and stand for most of the day and occasionally lift up to 20 pounds, bend, squat, twist, kneel, and reach above shoulder level.

Nice To Haves

Cash handling experience preferred.

Responsibilities

Greet members and create positive, memorable interactions using GECU service standards.
Complete member transactions in a branch environment or through interactive teller machines, including withdrawals, loan payments, deposits, and line-of-credit advances.
Run partial bank deposits and balance drawers, cash box assignments, and ITMs at the end of shifts or the day.
Recommend and cross-sell credit union products and services to help members determine their financial needs and support individual and credit union goals.
Apply knowledge of check negotiation and check holds to help mitigate check fraud losses.
Educate members about remote services, including ATMs, ITMs, mobile services, and neighborhood branches.
Make judgment decisions regarding tickler lockouts, warning information, altered items, and stale-dated checks after gaining sufficient experience.
Ensure member accounts are handled accurately.
Learn and follow audit items and questions, security procedures, and credit union safety procedures; participate in branch audits periodically.
Maintain compliance with GECU policies, procedures, and applicable regulations, including BSA, AML, MIP, and OFAC.
Treat members and coworkers with respect and courtesy in person and by telephone.
Perform other duties as assigned or required for general credit union operations.