Teller and Operations Assistant

Central State Bank•Cedar Rapids, IA

About The Position

Central State Bank is seeking a highly motivated Teller and Operations Assistant to serve customers primarily in its Cedar Rapids market. This role assists customers with daily banking needs by processing transactions, answering questions, opening and maintaining accounts, and identifying products and team resources suited to customers’ financial needs. The position also performs duties assigned by the Bank’s deposit operations department. It is suited to someone who is detail-oriented, values building relationships, and is comfortable interacting with customers to identify ways to serve them better. Central State Bank describes itself as a family-owned, community bank with locations throughout the Corridor and Northeast Iowa. It offers a collaborative, community-focused culture, opportunities to learn and grow, competitive benefits, and the opportunity to contribute to the communities it serves.

Requirements

High school diploma or equivalent.
Proficiency in Microsoft Office.
Ability to work flexible hours and adapt to changing priorities.
Exceptional customer service and problem-solving skills.
Ability to build long-term customer relationships and expand existing relationships through needs-based conversations.

Nice To Haves

Previous banking experience is preferred but not required.
Experience in a front-line sales or service position is a plus.

Responsibilities

Build and maintain strong customer relationships through exceptional service, proactive communication, and ongoing financial conversations.
Open, service, and maintain consumer deposit accounts, completing required documentation and compliance steps accurately.
Identify opportunities to deepen customer relationships through referrals, cross-selling, and promotion of Bank products and services.
Help customers with account maintenance, digital banking enrollment, online and mobile banking support, and other service requests.
Resolve customer issues professionally while balancing customer needs with Bank policies and risk management practices.
Assist with small business banking needs and direct customers to appropriate business banking resources when necessary.
Participate in customer outreach, relationship reviews, community activities, and branch sales initiatives.
Maintain knowledge of Bank products, services, policies, procedures, and regulatory requirements.
Comply with applicable banking regulations, including BSA/AML, CIP, OFAC, privacy, information security, and fraud prevention requirements.
Complete operational and transactional activities accurately while protecting customer confidentiality.
Assist the operations department with account maintenance, reporting, reconciliations, and other duties as assigned.
Support branch operations and contribute to branch service, growth, and profitability goals.