Teller and Operations Assistant

Central State Bank•Cedar Rapids, IA

10d

About The Position

Central State Bank, a family-owned community bank serving the Corridor and Northeast Iowa, is seeking a highly motivated Teller and Operations Assistant to serve customers primarily in the Cedar Rapids market. The position assists customers with everyday banking needs, including processing transactions, answering questions, and opening accounts. The employee develops knowledge of the Bank’s products and customers, identifies products suited to customers’ financial needs, and connects them with the appropriate team members to support their financial goals. The role also performs duties assigned by the Bank’s deposit operations department. It is suited to someone who is detail-oriented, values building relationships, and is comfortable engaging with customers to find ways to serve them better. The position supports customer service, branch growth and profitability, and operational accuracy while following applicable banking policies and regulatory requirements.

Requirements

High school diploma or equivalent.
Proficiency in Microsoft Office.
Ability to work flexible hours and adapt to changing priorities.
Exceptional customer service and problem-solving skills.
Ability to build long-term customer relationships and expand existing relationships through needs-based conversations.

Nice To Haves

Previous banking experience is preferred but not required.
Experience in a front-line sales or service position is a plus.

Responsibilities

Build and maintain customer relationships through exceptional service, proactive communication, and ongoing financial conversations.
Open, service, and maintain consumer deposit accounts, completing required documentation and compliance steps accurately.
Identify opportunities to deepen customer relationships through referrals, cross-selling, and promotion of Bank products and services.
Help customers with account maintenance, digital banking enrollment, online and mobile banking support, and other service requests.
Resolve customer issues professionally while balancing customer needs with Bank policies and risk management practices.
Assist with small business banking needs and direct customers to appropriate business banking resources when necessary.
Participate in customer outreach, relationship reviews, community activities, and branch sales initiatives.
Maintain knowledge of Bank products, services, policies, procedures, and regulatory requirements.
Follow applicable banking regulations and requirements, including BSA/AML, CIP, OFAC, privacy, information security, and fraud prevention.
Complete operational and transactional activities accurately while protecting customer confidentiality.
Assist the operations department with duties such as account maintenance, reporting, and reconciliations.
Support branch operational needs and contribute to branch service, growth, and profitability goals.