Telephonic Urgent Care RN - Compact RN License Required

UnitedHealth Group•Columbus, OH

4h•$29 - $52•Remote

About The Position

Optum Home & Community Care, part of Optum, is building an integrated care model that addresses patients’ physical, mental, and social needs. The Urgent Care program is a longitudinal, integrated care delivery program. The Urgent Care Registered Nurse works within the RN scope of practice, in close collaboration with the team and potentially multiple providers, under provider direction. The RN reports to the Urgent Care Clinical Services Manager (CSM) and supports Optum’s Models of Care. This home-based role provides virtual, primarily telephonic care and direction to enrolled or engaged patients and members across various settings. The RN delivers medical care services, including triage and coordination, and collaborates with providers, advanced practice clinicians (APCs), patients, and community members. The position supports continuous patient coverage, with shifts that may include weekdays, weeknights, weekends, and holidays. The schedule includes recurring weekend coverage, holidays, and shifts that may vary. Employees may take up to six weekend shifts off per year for PTO; unapproved time away or unpaid time off on a scheduled weekend may require additional weekend shifts. Holiday schedules are arranged at the beginning of the year. The position is remote from anywhere in the United States, subject to UnitedHealth Group’s Telecommuter Policy. An active compact RN license is required at hire, and additional licensure in assigned states must be obtained within six months. A dedicated home-office space and high-speed internet are required. Candidates must pass a drug test before beginning employment.

Requirements

Current, unrestricted RN compact license at hire.
Obtain additional licensure in assigned states within six months of hire.
At least 3 years of clinical experience in a hospital, acute care, home health or hospice, direct care, or case management position.
Dedicated space for a home-office setup.
Access to high-speed internet services.
Computer and typing proficiency to enter and retrieve data in electronic clinical records.
Proficiency with Microsoft Word, Outlook, and Excel.
Solid problem-solving skills.
Ability to communicate complex or technical information clearly and understand and interpret complex information from others.
Ability to adapt to change and perform positively and efficiently in a production-driven environment.
Ability to work scheduled shifts in accordance with scheduling policies.
Ability to meet recurring weekend and required holiday coverage expectations.
Pass a drug test before beginning employment.

Nice To Haves

Experience working with vulnerable populations with chronic or complex biopsychosocial needs.
Experience triaging calls.
Ability to develop and maintain positive customer relationships.
Adaptability to change.

Responsibilities

Assist the provider and team with care coordination activities for patients and members.
Perform telephonic triage of incoming calls to determine the appropriate level of care.
Collaborate with patients, APCs, and community members to identify and respond to changes in condition.
Support inbound and outbound member communications, including handoffs, telephonic assessments, and acuity follow-ups.
Assist with coordination of follow-up for members in the emergency room.
Complete mandatory education and MyLearning training requirements.
Participate in onboarding and orientation activities for new clinical staff under the direction of the CSM.
Document clinical information, telephonic assessments, activities, and interactions in the appropriate documentation tool or electronic medical record.
Escalate appropriate calls to the Optum APC.
Work scheduled shifts in accordance with scheduling policies, including required weekend and holiday coverage.