Telephonic Nurse Practitioner (Part Time) - CO License Required

UnitedHealth Group•Denver, CO

4d•$109,500 - $164,000•Remote

About The Position

The Telephonic Nurse Practitioner is a remote, part-time role in Optum’s Telehealth Urgent Care program. The National On Call advanced practice clinician (APC) provides telephonic and, when clinically appropriate, video care and direction to patients, caregivers, and facility staff. The program provides 24/7 coverage, including holidays, and the role includes cross-covering multiple markets and teams. Work must be performed in a secure location to protect patient privacy. The APC delivers acute care and manages medical, behavioral, chronic, and acute conditions in collaboration with physicians or specialty providers. The role includes comprehensive assessments, compliant and complete documentation, evidence-based care, care coordination across settings, monitoring and adjusting care plans, reviewing orders and interventions, discussing advanced care plans, and supporting cost-effective care. The APC also communicates with patients, families, facilities, providers, and internal teams; participates in quality initiatives and required training; and works independently while meeting scheduling and attendance expectations. The position is advertised as part time and 20 hours, but its scheduling section also states a minimum commitment of 40 hours per week. Coverage expectations include varied weekday, weeknight, weekend, and holiday shifts; every-other-weekend coverage; and holiday coverage on a rotation basis. The role is remote from anywhere in the United States, subject to the company’s telecommuter policy. Compensation is generally $109,500–$164,000, with total cash compensation including base pay and bonus and depending on factors such as location, education, and work experience. A $10,000 sign-on bonus is offered to external candidates.

Requirements

Graduate of an accredited Master of Science in Nursing or Doctor of Nursing Practice program.
Active, unrestricted Colorado license and ability to start the process of obtaining additional licensure before the start date.
Ability to obtain a collaborative practice agreement if applicable in the state of practice.
Where independent practice requires licensing-board approval, obtain the approval when required; eligible new hires who have not applied must apply within one month of starting. Those not yet eligible must begin working toward eligibility within one month and apply within three months of becoming eligible.
Active national Nurse Practitioner certification through the American Academy of Nurse Practitioners or the American Nurses Credentialing Center in Family, Adult, Gerontology, or Adult-Gerontology Acute Care Nurse Practitioner practice.
At least 3 years of clinical experience as an APC.
Current, active DEA licensure and prescriptive authority, or ability to obtain them after hire, subject to state regulations and unless prohibited in the state of practice.
Ability to work scheduled shifts in accordance with scheduling policies.
Proficient computer skills, including documenting medical information using written and electronic medical records.
Ability to meet the role’s scheduling and attendance expectations, including required weekend and rotating holiday coverage.
Ability to work in a secure location that protects patient privacy.
Remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.
Candidates must pass a drug test before beginning employment.

Nice To Haves

Active, unrestricted license in Washington.
Experience meeting the medical needs of patients with complex behavioral, social, or functional needs.
Experience working in a nursing home or with seniors in an acute care facility.
Understanding of geriatrics, chronic illness, and acute disease management.
Understanding of advanced illness and end-of-life discussions.
Ability to develop and maintain positive customer relationships.
Adaptability to change.

Responsibilities

Provide telephonic and, when clinically needed, video care and direction to patients, caregivers, and facility staff.
Use the provided telephonic platform to take and place calls coordinating and managing member care among caregivers, facilities, hospitals, primary care providers, and Optum field colleagues.
Use the electronic medical record proficiently to provide acute care during assigned shifts and holiday hours.
Deliver cost-effective, quality care to members.
Manage medical, behavioral, chronic, and acute conditions in collaboration with a physician or specialty provider.
Perform comprehensive assessments and document findings concisely and comprehensively in compliance with documentation requirements and CMS regulations.
Ensure encounters are documented to support the diagnosis and that all quality elements are addressed and documented.
Use evidence-based practice guidelines and complete mandatory educational and MyLearning training.
Coordinate care as members transition among levels of care and care settings.
Monitor members’ and families’ needs and facilitate adjustments to care plans as circumstances change.
Review orders and interventions for appropriateness and treatment response, identifying plans aligned with patients’ needs and wishes.
Conduct advanced care plan conversations with members and families.
Evaluate plans of care for cost effectiveness while meeting members’, families’, and providers’ needs and helping reduce high costs, poor outcomes, and unnecessary hospitalizations.
Communicate regularly and effectively with physicians, patients, decision-makers, nursing facilities, field staff, provider groups, and other internal and external parties.
Provide excellent customer service to members, families, facilities, interdisciplinary care teams, and Optum staff.
Meet shift scheduling and attendance expectations, including required weekend and rotating holiday coverage.
Work independently and responsibly with minimal supervision, demonstrate initiative, and contribute to individual, team, and organizational goals.
Participate in quality initiatives and contribute creative approaches to improving methods and addressing concerns.
Check Optum email intermittently for required training, communications, and monthly scheduling.