Telephonic Nurse Practitioner - OH License Required

UnitedHealth Group•Cincinnati, OH

7h•$109,500 - $164,000•Remote

About The Position

The Telephonic Nurse Practitioner is a remote, full-time role within the Telehealth Urgent Care program. The National On Call advanced practice clinician provides telephonic and telehealth care and direction to patients, caregivers, and facility staff, supporting 24/7 coverage, including holidays. The role serves patients in a range of settings and coordinates with caregivers, facilities, hospitals, primary care providers, and Optum colleagues. Work must be performed in a secure location to protect patient privacy, using telephonic and video platforms and electronic medical records as clinically appropriate. The position requires at least 40 hours per week and varied shifts, including weekdays, weeknights, weekends, and holidays. Coverage expectations include every other weekend, with 8–12-hour shifts that may include both day and night coverage depending on business needs. Employees are expected to work or have approved PTO for 26 weekends per year, with up to six weekend shifts annually available for PTO. Holiday coverage is assigned on a rotation, and scheduling is planned at the beginning of the year. The role requires flexibility to cross-cover multiple markets and teams. The Nurse Practitioner delivers cost-effective, quality care for medical, behavioral, chronic, and acute conditions, collaborating with physicians or specialty providers. The role includes comprehensive assessment and compliant documentation, use of evidence-based practice, coordination across care settings, monitoring and adjusting plans of care, reviewing orders and interventions, and discussing advanced care plans with members and families. The clinician also contributes to quality initiatives, effective communication, customer service, and program improvement, while completing required training and scheduling communications. The position is remote and may be performed from anywhere in the United States, subject to UnitedHealth Group’s Telecommuter Policy. Compensation generally ranges from $109,500 to $164,000, including base pay and bonus, subject to factors such as labor market, education, work experience, productivity, and performance. A $10,000 sign-on bonus is offered to external candidates. Benefits include a comprehensive benefits package, incentive and recognition programs, an equity stock purchase plan, and 401(k) contribution, subject to eligibility requirements.

Requirements

Graduate of an accredited Master of Science in Nursing or Doctor of Nursing Practice program.
Active, unrestricted Ohio license and ability to begin the process of obtaining additional licensure before the start date.
Ability to obtain a collaborative practice agreement if applicable in the state of practice.
Where independent practice requires licensing-board approval, obtain approval if required; eligible new hires who have not applied must apply within one month of starting. Those not yet eligible must begin working toward eligibility within one month and apply within three months of becoming eligible.
Active Nurse Practitioner certification through the American Academy of Nurse Practitioners or the American Nurses Credentialing Center in Family Nurse Practitioner, Adult Nurse Practitioner, Gerontology Nurse Practitioner, or Adult-Gerontology Acute Care Nurse Practitioner.
Current, active DEA licensure and prescriptive authority, or ability to obtain these after hire, subject to state regulations unless prohibited in the state of practice.
At least 3 years of clinical experience as an advanced practice clinician.
Ability to work scheduled shifts in accordance with scheduling policies.
Proficient computer skills, including the ability to document medical information using written and electronic medical records.
Ability to meet the role’s 40-hour weekly commitment and variable shift, weekend, and holiday coverage requirements.
Ability to adapt and cross-cover multiple markets and teams.
Remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.
Candidates must pass a drug test before beginning employment.

Nice To Haves

Active, unrestricted license in Wisconsin or Indiana.
Experience meeting the medical needs of patients with complex behavioral, social, or functional needs.
Experience working in a nursing home or with seniors in an acute care facility.
Understanding of geriatrics, chronic illness, and acute disease management.
Understanding of advanced illness and end-of-life discussions.
Ability to develop and maintain positive customer relationships.
Adaptability to change.

Responsibilities

Provide telephonic and telehealth care and direction to patients, caregivers, and facility staff as part of 24/7 coverage, including holidays.
Use the provided telephonic platform to take and place calls coordinating and managing member care among caregivers, facilities, hospitals, primary care providers, and Optum field colleagues.
Use a video platform when clinically needed.
Work from a secure location to protect patient privacy.
Use the electronic medical record proficiently to provide acute care across shifts and holiday hours.
Deliver cost-effective, quality care to members.
Manage medical and behavioral, chronic, and acute conditions in collaboration with a physician or specialty provider.
Perform comprehensive assessments and document findings concisely and comprehensively in compliance with documentation requirements and CMS regulations.
Ensure encounter documentation supports the diagnosis and that quality elements are addressed and documented.
Use evidence-based practice guidelines and complete mandatory education and MyLearning training.
Coordinate care as members transition between levels of care and care settings.
Monitor member and family needs and facilitate adjustments to the plan of care as conditions and situations change.
Review orders and interventions for appropriateness and response to treatment, identifying an effective plan aligned with patients’ needs and wishes.
Conduct advanced care plan conversations with members and families.
Evaluate plans of care for cost effectiveness while meeting the needs of members, families, and providers and helping reduce high costs, poor outcomes, and unnecessary hospitalizations.
Provide excellent customer service to members, families, facilities, interdisciplinary care teams, and Optum staff.
Communicate regularly and effectively with physicians, patients, decision-makers, nursing facilities, field staff, and other provider groups.
Meet shift-scheduling and attendance expectations, and check Optum email intermittently for training, communications, and monthly scheduling.
Contribute original thinking and improved approaches to concerns and issues; work independently with minimal supervision and demonstrate initiative toward individual, team, and organizational goals.
Participate in quality initiatives.