Telephonic Nurse Practitioner -OH License Required

UnitedHealth Group•Denver, CO

1h•$109,500 - $164,000•Remote

About The Position

Optum Home & Community Care is hiring a Telephonic Nurse Practitioner for its Telehealth Urgent Care program. This remote, virtual patient-facing role provides telephonic and, when clinically appropriate, video care and direction to patients, caregivers, and facility staff. The National On Call advanced practice clinician supports 24/7 coverage, including holidays, and coordinates care across multiple markets and teams in an interdisciplinary environment. The position requires at least 40 hours per week, with a schedule that includes predominantly weeknight shifts between 5 p.m. and 8 a.m., rotating weekend coverage, and holiday shifts. Weekend coverage generally involves every other weekend with 8–12-hour shifts covering day and night periods. Employees are expected to work or have approved PTO for 26 weekends per year; holidays are assigned on a rotation basis. The role is work from home and may be performed remotely from anywhere in the United States, subject to the company’s telecommuter policy and patient privacy requirements. The Nurse Practitioner delivers cost-effective, quality care for members with acute, chronic, medical, and behavioral health needs; performs and documents comprehensive assessments; and uses evidence-based practice guidelines. The role also coordinates transitions between care settings, monitors and adjusts care plans, reviews orders and interventions, conducts advanced care planning conversations, and works with members, families, providers, facilities, and Optum colleagues. The clinician is expected to meet scheduling and attendance requirements, communicate effectively, participate in quality initiatives and required training, and work independently with minimal supervision.

Requirements

Graduate of an accredited Master of Science in Nursing or Doctor of Nursing Practice program.
Active, unrestricted Nurse Practitioner license in the state of Colorado, and ability to begin the process of obtaining additional licensure before the start date.
Ability to obtain a collaborative practice agreement if applicable in the state of practice.
Where independent NP/PA practice requires licensing board approval, obtain that approval if required; eligible new hires who have not applied must apply within one month of starting, and those not yet eligible must begin working toward eligibility within one month and apply within three months of becoming eligible.
Active national Nurse Practitioner certification through the American Academy of Nurse Practitioners or the American Nurses Credentialing Center in Family, Adult, Gerontology, or Adult-Gerontology Acute Care Nurse Practitioner practice.
Current, active DEA licensure/prescriptive authority, or ability to obtain it after hire, subject to state regulations and unless prohibited in the state of practice.
At least 3 years of clinical experience as an advanced practice clinician.
Ability to work scheduled shifts in accordance with scheduling policies, including required weeknight, weekend, and holiday coverage.
Proficient computer skills, including the ability to document medical information using written and electronic medical records.
Adherence to UnitedHealth Group’s Telecommuter Policy for remote employees.
Pass a drug test before beginning employment.

Nice To Haves

Active, unrestricted license in Washington, Oregon, Utah, or Texas.
Experience meeting the medical needs of patients with complex behavioral, social, and/or functional needs.
Experience working in a nursing home or with seniors in an acute care facility.
Understanding of geriatrics, chronic illness, and acute disease management.
Understanding of advanced illness and end-of-life discussions.
Ability to develop and maintain positive customer relationships.
Adaptability to change.

Responsibilities

Provide telephonic care and direction to patients, caregivers, and facility staff, taking and placing calls to coordinate and manage member care.
Use a video platform when clinically appropriate.
Use the electronic medical record proficiently to provide acute care during assigned shifts and holiday hours.
Deliver cost-effective, quality care to members.
Manage medical and behavioral, chronic, and acute conditions in collaboration with a physician or specialty provider.
Perform comprehensive assessments and document findings in a concise, comprehensive manner compliant with documentation requirements and CMS regulations.
Ensure encounter documentation supports the diagnosis and that all required quality elements are addressed and documented.
Use evidence-based practice guidelines and complete mandatory educational and MyLearning training.
Coordinate care as members transition between levels of care and care settings.
Monitor member and family needs and facilitate adjustments to the plan of care as circumstances change.
Review orders and interventions for appropriateness and response to treatment, identifying an effective plan aligned with patient needs and wishes.
Conduct advanced care plan conversations with members and families.
Evaluate care plans for cost effectiveness while meeting member, family, and provider needs and reducing high costs, poor outcomes, and unnecessary hospitalizations.
Provide excellent customer service to members, families, facilities, the interdisciplinary care team, and Optum staff.
Communicate regularly and effectively with physicians, patients, key decision-makers, nursing facilities, field staff, and other provider groups.
Meet shift scheduling and attendance expectations, including required weekend and holiday coverage.
Contribute original thinking and creativity to developing improved methods and approaches to concerns and issues.
Work independently and responsibly with minimal supervision, and demonstrate initiative toward individual, team, and organizational goals.
Participate in quality initiatives and check Optum email intermittently for required training, communications, and monthly scheduling.