Triage | No Evenings, Weekends or Holidays!

NURA, PLLC•Coon Rapids, MN

2h•$23 - $28•Hybrid

About The Position

Nura is hiring a Telephone Triage team member to complement and enhance the quality of service provided by Patient Care staff. The position answers incoming patient calls and provides information and direction in a professional, courteous, and timely manner. It also maintains patient records and accurate patient information. This is a hybrid role scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m., with no evenings, weekends, or holidays.

Requirements

Ability to demonstrate, promote, and adhere to Nura values: patient centeredness, integrity, nurturing, teamwork, and innovation.
Successful completion of an accredited LPN program.
Current state registration as a licensed practical nurse or current state registration as a certified medical assistant.
BLS certification, or ability to obtain certification within 3 months of hire.
Strong organizational, judgment, communication, and analytical skills, including the ability to work under pressure.
Ability to multitask and manage multiple priorities.
Patience, compassion, kindness, and empathy.
Cooperative and professional behavior toward patients, peers, providers, and management.
Ability to promote a favorable facility image with patients, providers, insurance companies, and the general public.
Ability to make decisions and solve problems.
Evidence of leadership qualities.
Ability to contribute in a team environment and/or independently while providing excellent customer service.
Working knowledge of Microsoft Office.

Nice To Haves

Post-secondary education.
2–3 years of relevant experience.

Responsibilities

Collect patient information and coordinate with the appropriate provider in a timely manner without making independent medical decisions.
Conduct follow-up calls to review provider responses and ensure timely communication and compliance with provider direction.
Complete and document pre-procedure calls, including informing patients of procedure details.
Document incoming calls and review plans of care to capture and communicate vital patient information.
Accurately document information in the EHR or patient chart, including health history forms and prescriptions.
Gather and organize patient information from outside medical practices or on-call physicians for consults.
Order diagnostic testing and/or labs as directed by providers and ensure required copies are distributed appropriately.
Manage the nursing triage mailbox, including pharmacy requests, disability forms, and medication prior authorizations.
Assist with patient-related documentation, procedural work notes, and FMLA paperwork for surgical cases.
Complete medication refill requests as an LPN only when following direct instructions from an APP or MD.
Retrieve and document voicemail messages, live calls, and patient portal messages in the EHR or patient chart; return calls or forward messages to the appropriate provider or department as necessary.
Provide excellent customer service through positive and proactive communication with patients in person and over the phone.
Clearly explain patient-related policies to ensure patient understanding.
Support Quality Assurance initiatives in collaboration with the Quality Improvement and Compliance Director.
Follow OSHA, infection control, and safety guidelines and procedures.
Maintain patient confidentiality in accordance with HIPAA and organizational policies.
Ensure patient safety and dignity; explain treatment procedures, medications, diets, and physician instructions as appropriate.
Perform other duties as assigned in support of Nura’s mission, values, and strategies.