Telephone Triage RN

UCF Clinical•Orlando, FL

4d•Onsite

About The Position

The Telephone Triage RN manages a high volume of calls daily and responds in a timely manner. The position requires actively listening to patients, addressing patient concerns and questions, and documenting accurately and appropriately. The RN must be able to appropriately prioritize calls and identify which calls need immediate escalation to physicians or managers. The role requires understanding and acting within the scope of practice for which one is licensed.

Requirements

Completion of an accredited RN from a Nursing degree from an accredited Program.
2+ years in a clinical setting
Current RN Florida License
Annual CPR, OSHA, HIPPA training/certifications.
Other certifications as required.
Knowledge of all related medical testing and surgical procedures.
Knowledge of clinical lab functions.
Knowledge of patient charting and recordkeeping processes.
Excellent Customer Serviced
Excellent oral and written communication abilities.
Attention to detail.
Able to multi tasks
Well organized.

Responsibilities

Assumes the responsibility for interviewing the patients to gather information and assign triage priority.
Answers incoming calls.
Listen and asks questions.
Triages needs of patient.
Assigns a triage priority based on the findings of the interview.
Communicates with physicians, nurses, and other members of the care team about patients' statuses.
Documents voicemail and return calls within set timeframes.
Maintains a professional, friendly, and helpful relationship with all patients and co-workers.
Observes all Clinic policies and guidelines.
Answers telephones
Schedules appointments, when appropriate
Updates patient health information systems with notes
Uses computer applications.
Performs other job-related duties as assigned.
Attends meetings as required.
Adheres to HIPAA guidelines/regulations/annual HIPAA training and other required training.
Stays up to date on advancements in emergency medicine and urgent care best practices.
Adheres to standards for infection control, sanitation and patient safety and confidentiality.
Works directly with a provider if staffing levels are not sufficient (as needed).