RN Triage - Central Triage

Nevada System of Higher Education•Warrenville, IL

19h•Onsite

About The Position

The Registered Nurse Triage Nurse is responsible for patient care needs through inbound and outbound telephone practice. This role requires continuous demonstration of positive customer relationship skills by assessing caller needs through active listening, clinical assessment, education, and advanced problem-solving abilities. The nurse will actively manage patients’ immediate and ongoing needs with attention to acute and preventative intervention. This position is initially on-site in Warrenville, IL, and requires the candidate to live in Illinois. After a minimum of one year of employment, there may be an opportunity to work from home/remote if all quality and productivity metrics are met and maintained. Endeavor Health is a fully integrated healthcare delivery system providing quality, community-connected care to over 4.2 million residents across six northeast Illinois counties. The organization has more than 25,000 team members and over 6,000 physicians, operating across more than 300 ambulatory locations and eight acute care hospitals, all recognized as Magnet hospitals for nursing excellence. Endeavor Health is committed to fostering a culture of connection and belonging, encouraging employees to achieve career goals and maximize their professional potential.

Requirements

Current Illinois RN licensure
Operational knowledge of physician practice
Exceptional interpersonal and communication skills (verbal and written)
Possesses professional telephone etiquette skills
Must be a team player
Must be a self-starter, able to handle frequent periods of high stress and difficult patient situations
Must possess excellent time management skills
Must possess basic keyboard, computer and internet skills
35 WPM typing proficiency
Ability to talk on the phone and type simultaneously

Responsibilities

Responsible for patient care needs through the use of inbound and outbound telephone practice
Continuously demonstrates positive customer relationship skills by assessing caller needs through active listening, clinical assessment, education and advanced problem-solving abilities
Actively manage patients’ immediate and ongoing needs with attention to acute and preventative intervention