Telephone Service Representative

State of South Dakota•Sioux Falls, SD

20h•Onsite

About The Position

The Telephone Service Representative serves as an intermediary between the public and the South Dakota Motor Vehicle Division, handling customer service inquiries by phone and live chat. The role provides guidance to the public, dealers, and county staff on how laws and procedures apply to individual situations and explains processes for vehicle ownership and registration compliance. It requires investigative skills, independent judgment, and reasoned decision-making. Successful applicants receive training on relevant state laws and regulations, and career advancement opportunities are available within the Division. This is a full-time position with the Department of Revenue, based in Sioux Falls or Pierre, South Dakota.

Requirements

Experience in customer service.
Excellent verbal and written communication skills.
Problem-solving skills and the ability to make decisions based on reason.
Ability to provide information, explanations, and instructions concisely.
Ability to read and interpret information, laws, and rules.
Basic computer skills and excellent typing abilities.
Ability to organize work, set priorities, and follow up with minimal direction.
Ability to demonstrate respect, courtesy, and tact when interacting with others.
Ability to obtain and provide information by phone in a clear and courteous manner.
Ability to remain composed, efficient, and positive during busy periods with frequent interruptions.
Ability to exercise delegated authority and recognize when to seek assistance.
Ability to independently define problems, identify resources, create and implement solutions, and follow through to resolution.
Ability to multitask and manage multiple duties and projects.
Ability to work with people of varied backgrounds and personalities.
Ability to implement and accept changes.
Submit an online application and attach a resume; emailed resumes or submissions are not accepted.
Verify identity and eligibility to work in the United States and complete Form I-9 upon hire.

Nice To Haves

A National Career Readiness Certificate may be submitted with the application, but is not required.

Responsibilities

Handle customer service inquiries by telephone and live chat.
Guide the public, dealers, and county staff on how laws and procedures apply to their situations.
Explain processes for vehicle ownership and registration compliance.
Communicate information about laws, policies, and procedures by telephone, email, and live chat.
Obtain and provide information by phone clearly and courteously.
Use delegated authority to take action and recognize when assistance is appropriate.
Identify problems, available resources, and viable solutions; implement solutions and follow through to resolution.
Organize work, set priorities, follow up with minimal direction, and manage multiple duties and projects.
Maintain composure, efficiency, and a positive customer service attitude during busy periods and frequent interruptions.