Telephone Operator
UPMC•Steubenville, OH
About The Position
Under direct supervision, the Telephone Operator serves as the main point of contact with the public and all hospital departments in routine and emergency situations. The role handles incoming calls, paging, and answering-service requests while maintaining good customer service and following required call-handling protocols. On-the-job training is provided.
Requirements
- High school graduate or equivalent.
- Able to work all shifts, 24/7.
- Must follow oral and written directions.
- Basic computer skills required.
Nice To Haves
- Previous switchboard experience preferred.
Responsibilities
- May train new operators.
- May perform system data entry upon request.
- Provide service to multiple answering-service clients using individualized protocols.
- Process appropriate emergency code or STAT pages.
- Initiate voice pages when required.
- Provide physician-on-call information to individuals who request it.
- Use required phrasing when answering telephone calls.
- Provide dialing instructions to patients when requested.
- Answer multiple lines while maintaining good customer service.
- Determine callers’ needs, such as the extension they want or information requested, and transfer calls.
- Provide a status report on any page in progress to the individual who requested the page.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
