Telephone Recruiter

Rhode Island Blood Center • Providence, RI

5d

About The Position

The Telephone Recruiter conducts telephone recruitment of past and potential blood donors and is responsible for securing appointments for fixed sites. The role supports individual, department, and company blood collection goals through efficient donor scheduling, customer service, donor education, accurate recordkeeping, and promotion of company-sponsored events. The position reports to the Telerecruitment Supervisor and Manager of Telerecruitment.

The position is scheduled Monday through Thursday from 9:00 a.m. to 1:00 p.m., plus either Saturday or Sunday from 9:00 a.m. to 1:00 p.m. The proposed rate of pay is $17.82 per hour. Some travel to blood drives and fixed sites may be required. The role requires lifting up to 25 pounds.

Requirements

• High school diploma or general equivalency required.
• Ability to deal effectively with a wide variety of people.
• Prior sales phone experience with above-average close rates.
• Punctual, dependable, committed, and willing to work flexible hours, including weekends.
• Goal-oriented, enthusiastic, self-motivated, a good listener, and well organized.
• Ability to work independently.
• Basic computer skills.
• Ability to lift up to 25 pounds.
• Some travel to blood drives and fixed sites may be required.

Nice To Haves

• Prior experience working in a call center environment or setting.

Responsibilities

• Conduct daily telephone recruitment of past and potential blood donors and schedule donor appointments for fixed sites to help achieve blood collection goals.
• Provide donor customer service by answering questions and inquiries through telephone, verbal, and written communications.
• Educate donors about donating and eligibility criteria.
• Maintain accurate and updated donor data and ensure correct documentation, quality assurance, quality control, and document accuracy and completeness in accordance with standard operating procedures.
• Market company-sponsored events to donors, including giveaways, raffles, sponsor events, and community blood drives.
• Participate in department incentive programs.
• Follow Rhode Island Blood Center, Telerecruitment, and Donor Resources Department policies and procedures.
• Communicate professionally with coworkers, donors, sponsors, and other Rhode Island Blood Center departments; maintain effective interpersonal relations and support the organization’s mission.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED