Telephone Scheduler

The US Oncology Network•Norfolk, VA

4d•Onsite

About The Position

Virginia Oncology Associates is hiring a Telephone Scheduler to support all of its offices from its Centralized Operations office in Norfolk. The role serves as a primary operator for incoming scheduling calls and represents the BCC, Ches, HV, Obici, and PA offices. The position is full-time and in-person.

Requirements

Receptionist or office experience required.
Proficiency with computer systems and Microsoft Outlook, Word, and Excel required.
High school diploma or equivalent.
Must be able and willing to travel to other office locations as needed.
Ability to sit for long periods and stoop, bend, or stretch to access files and supplies.
Occasional lifting of files or paper weighing up to 30 pounds.
Manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment.
Vision must be correctable to 20/20 and hearing must be within the normal range for telephone contacts.

Nice To Haves

Medical office experience strongly preferred.

Responsibilities

Answer incoming scheduling calls as a primary operator and represent the BCC, Ches, HV, Obici, and PA offices.
Cancel, reschedule, and schedule appointments as requested by patients and clinical teams.
Monitor scheduling voicemail and contact patients to arrange appointments.
Schedule appointments for assigned providers.
Monitor and schedule orders for assigned providers.
Monitor and schedule appointments from the bump list for assigned providers.
Oversee practice appointment reminder responses and contact patients who select cancel or reschedule before their appointment date.
Follow confidentiality requirements and applicable state and federal laws and guidelines regarding patient records.
Perform other duties as requested or assigned.