Telephone Sales Representative

Spark Energy, LLC•Houston, TX

2d•Remote

About The Position

Spark Energy is seeking a motivated Telephone Sales Representative to join our team. This role involves maintaining regular interaction with existing customers, new prospects, and recently cancelled customers to drive sales and ensure customer satisfaction. The position requires excellent communication and sales skills, with a strong focus on customer retention and acquisition. While the role is primarily remote, candidates must be able to travel to Sunrise, Weston, or Miramar, FL for training and meetings, and must live within driving distance of one of these locations.

Requirements

Excellent communication, presentation, interpersonal skills, active listening, and problem-resolution skills
Highly developed sense of integrity and commitment to customer satisfaction
Reliable transportation-Punctuality and regular meeting attendance are required
Strong customer focus and proven ability to build rapport by anticipating customer needs and providing solutions to their problems
Ability to sit for long periods of time
Ability to multitask, toggling through multiple systems and windows while assisting customers
Ability to meet highest attendance requirements
Ability to handle multiple tasks concurrently
Ability to work in time-sensitive environment
Ability to adapt to changes quickly and enthusiastically
Ability to work independently
High level of organizational skills
Proficiency in Microsoft Office including Outlook, Excel, and Word
All candidates must have the ability to speak, read and write English fluently
Must live within driving distance of Sunrise, Weston, or Miramar, FL

Nice To Haves

Previous experience in energy sales preferred, but not required
Bilingual preferred

Responsibilities

Maintain regular and professional interaction with existing customers, new prospects and recently cancelled/dropped customers
Contact customers who have dropped/cancelled services with us to ‘win-back’ by enrolling into a new product term
Contact customers whose enrollments were rejected either by the utility or internal systems to re-enroll successfully
Handle inbound call volume driven by marketing efforts
Assist customers with renewing into a new product to maintain their business
Meet or exceed personal sales goals on a weekly and monthly basis, & contribute positively to team targets
Build company value & customer confidence; Offer professional suggestions and sound opinions based on trained product and industry knowledge
Exercise patience and empathy; ability to de-escalate customer concerns
Maintain high sales quality/compliance scores
Work with management team to promote collaborative solution-oriented relationships with new and existing customers
Provide feedback to management team regarding competitor offers as relayed through customer interactions
Responsible for attending all scheduled in-person or remote trainings
Responsible to complete all mandatory online trainings in a timely manner
Demonstrate accountability for improvement on coached areas, & being receptive of constructive feedback
Assist a customer from start to completion of the sales process, following regulatory and quality guidelines, researching/obtaining pertinent customer information, and preparing the customer for a successful enrollment