Telephone Sales Agent

Marriott•Lahaina, HI

2d•Onsite

About The Position

This role involves taking room service orders over the phone, answering questions about menu selections, and coordinating with kitchen staff. The agent will also address guest inquiries regarding wine origin, vintage, and style, and log callback requests for room service orders. Responsibilities include notifying guests and management of service delivery delays, communicating special meal requirements, allergies, and dietary needs to the kitchen, and maintaining the cleanliness of work areas. The agent will record transactions in the MICROS system, complete closing reports, and process all payment methods. Additionally, the role requires adherence to company policies, safety and security procedures, and completing safety training. Maintaining a professional appearance, confidentiality, and protecting company assets are essential. The agent will welcome and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and express genuine appreciation. Effective communication, both verbal and on the telephone, is crucial, as is developing positive working relationships and supporting team goals. The role also involves ensuring adherence to quality standards. Physical requirements include standing, sitting, or walking for extended periods and moving objects weighing up to 10 pounds without assistance. Other reasonable duties may be requested by supervisors.

Requirements

High school diploma or G.E.D. equivalent.
No related work experience.
No supervisory experience.
None

Responsibilities

Take room service orders over the phone.
Answer questions on menu selections, and check with kitchen staff.
Answer guest questions or concerns regarding the origin, vintage, and style of various wines.
Place and log call back for room service order.
Notify guests and management of delays in service delivery.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Maintain cleanliness of work areas throughout the day.
Record transaction in MICROS system at time of order.
Complete all closing reports, including MICROS reports.
Process all payment methods.
Follow all company and safety and security policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.