Telephone Attendant

OUTRIGGER Hospitality Group•Lihue, HI

6d•Onsite

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! At OUTRIGGER Resorts & Hotels, we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our 'ohana needs to feel aloha and genuinely extend aloha to all, be they guests or colleagues, strangers or friends.

Requirements

Ability to work under pressure, multi-task, and have excellent customer service skills.
Must have excellent communication skills.
Must be able to work flexible days and shifts and have a strong service-oriented attitude and able to work well with others.
Must be able to communicate in English.

Responsibilities

Exemplifies the image of “Aloha” while assisting guests in accordance with Outrigger policies and procedures.
Operate a multi-line telephone system to answer incoming calls and direct them to the appropriate department or personnel.
Process guest requests for wake-up calls.
Provide customer service regarding phone directions and inquiries.
Receive and distribute messages for hotel guests and personnel.
Prep guest amenity list, key inventory, radio checks, and sort internal mail.
Coordinate all emergency communications with appropriate hotel personnel via telephone, radios, and email.
Operate parking gates to assist hotel guests and patrons enter/exit the hotel property and parking structure.
Assist with administrative tasks as needed.