Telephone Operator

The US Oncology Network•Greenwood Village, CO

3d•Onsite

About The Position

Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care has an exciting opportunity for a Telephone Operator in Greenwood Village. Ideal for candidates looking to build clinical experience; this entry-level operator position provides training and exposure to clinical processes, documentation, and patient flow. We realize that it sounds cliché but it is true - taking care of cancer patients is a calling. It’s much more than a job. Each of us has a unique story that brought us to Rocky Mountain Cancer Centers (RMCC), but those stories usually share common themes of care, compassion, and commitment. No matter the role each RMCC team member serves in, the goal is the same: to provide the best care possible for each and every one of our patients. Whether we are a nurse holding our patient’s hand, or a scheduler on the phone finding an appointment that fits into a patient’s schedule, we are deeply connected to our patients and do what we can to help.

Requirements

High school diploma or equivalent required.
Minimum two years office experience, preferably in a medical setting.
Manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment.
Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
All qualified candidates are required to pass a background check and non-federal drug test (which excludes marijuana) post offer of employment and prior to hire.

Responsibilities

Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
Takes and relays messages in an accurate and timely manner.
Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
Performs operator functions including triaging calls.
Provides a pleasant and helpful phone contact for callers.
Responsible for opening and closing the switchboard.
Enter navigating care tickets