Telephone Operator

The US Oncology Network•St. Paul, MN

3d•Onsite

About The Position

Are you ready to take the next step in your professional journey? At Minnesota Oncology, we believe that our people are our greatest asset, and we are committed to fostering a diverse and inclusive workplace where everyone can thrive. We are constantly on the lookout for talented individuals who are passionate, driven, and eager to make a difference. Come join this dynamic team who is passionate about providing exceptional care to our patients.

Requirements

High school diploma or equivalent required.
Position is entry level and requires 0-3 years’ experience, preferably in a medical office setting.
Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies.
Requires occasional lifting of files or paper weighing up to 30 pounds.
Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment.
Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.

Nice To Haves

preferably in a medical office setting

Responsibilities

Under direct supervision, is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages.
Assists with clerical duties as required.
Serves as a liaison between patients and medical staff.
Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.
Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
Takes and relays messages in an accurate and timely manner.
Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
Provides a pleasant and helpful phone contact for callers.
Responsible for opening and closing the switchboard.
Responsible for the in-house paging system.
Performs clerical duties as assigned to maintain workflow in the department.

Benefits

Medical
Dental
Vision
Life Insurance
Generous Paid Time Off (PTO)
Company-paid Short-term and Long-term Disability Coverage
401k plan with company contribution
Wellness program that rewards you practicing a healthy lifestyle
Tuition Reimbursement
Employee Assistance Program and Discount Program to some of your favorite retailers
Free Parking
Career Growth and Development
Supportive Team and Resources