Telephone Operator
About The Position
The Telephone Operator is responsible for handling incoming and in-house calls, taking and directing various types of calls including emergency, doctor, and maintenance calls. This role also involves managing phone restrictions, providing wake-up calls, taking text messages, and typing information into the computer. A secondary responsibility includes learning all extension numbers and employee locations. The ideal candidate must possess excellent communication and customer service skills, proper grammar, listening comprehension, clear diction, and good telephone etiquette. Some typing and computer skills are necessary, along with the ability to learn and utilize AS400 for information retrieval and data entry. The position requires the ability to work independently and a flexible, willing-to-learn attitude with a friendly, polite demeanor.
Requirements
- Excellent communication skills with focus on proper grammar, listening comprehension and clear diction
- Customer service skills
- Good Telephone Etiquette
- Some typing and computer skills
- Ability to learn and utilize AS400 for information retrieval and data entry
- Must be able to work independently
- Must be flexible and willing to learn
- Must be friendly, polite, and have a good attitude
- Experience handling multiple phone lines helpful
Responsibilities
- Answering In-Coming and In-House calls
- Taking and handling emergency and doctor calls
- Taking and directing maintenance calls
- Placing restrictions on and off of phones, such as Do Not Disturb
- Taking and giving wake-up calls
- Taking Text Messages and typing in computer
- Able to learn all extension numbers and (1800) employees (where they work)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
